Senior Logistics Account Manager
About The Position
The Senior Logistics Account Manager is responsible for soliciting, managing, and enhancing the existing customer base by building strong relationships with customer contacts, carriers, and internal team members. The role sets an example for customer service and carrier management on assigned accounts and projects, mentors and develops Logistics Account Managers, and works with the Logistics Project Manager and Logistics Director to achieve account and project goals. The position oversees carrier relationships, rate negotiations, load booking and execution, freight tracking, and issue resolution. It also supports customers through KPI reporting, requested reports, communication, and management-level presentations. The role contributes to customer growth by helping develop newer customers, leveraging freight across markets, researching opportunities for new customers, and adapting to market conditions.
Requirements
- Computer literacy, including use of the Microsoft Office Suite.
- Desire to learn and a positive attitude.
- Quality-driven and results-oriented approach.
- Ability to negotiate.
- Ability to build business relationships.
- Excellent written and oral communication skills.
- Good attendance record.
- High school diploma or GED, or 1 to 3 years of related experience and/or training, or an equivalent combination of education and experience.
Responsibilities
- Develop the existing carrier base by building relationships and understanding carriers and their equipment portfolios.
- Oversee carrier rate negotiations and book available loads according to commitments and requirements.
- Collaborate with Logistics Account Managers to arrange load pickups and deliveries with carriers.
- Track inbound and outbound freight and resolve issues that arise during load execution.
- Mentor, guide, and direct Logistics Account Managers.
- Undertake special projects assigned by the Logistics Project Manager and Logistics Director.
- Support customer KPI reporting, document and retain relevant customer and carrier information, and provide reports as requested by customers.
- Participate in rate negotiations with the Logistics Director and/or Logistics Project Manager.
- Communicate with customers, carriers, managers, and team members; present to and interact with customers at a management level.
- Maintain regular attendance to meet the requirements of assigned customers and carriers.
- Help develop newer customers and meet their expectations.
- Leverage loads moving to and from other markets to build relationships.
- Research the market to locate, secure, and grow a new customer base.
- Perform other duties as assigned.
Benefits
- Competitive salary plus uncapped commission potential
- Opportunities for career advancement
- Catered lunches and weekly food trucks
- Monthly Employee Appreciation Day
- Company swag
- Employee clubs
- Bags tournaments
- Community involvement
- Casual dress
- PTO plan
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending plans
- Life insurance
- Voluntary life insurance
- Voluntary short-term disability
- Voluntary long-term disability
- 401(k) with a match
- Voluntary ID Theft plan
- Access to cutting-edge technology
- Collaborative and supportive team culture
- A company where employee ideas are valued
- Modern headquarters with a café, collaborative areas, food markets, outdoor patio seating, and a lighted walking path around a pond
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
