Logistics Account Manager-Nightside
About The Position
The Account Manager Nightside is the primary contact for phone and email inquiries related to the Company's trucking, drayage, landbridge, and storage operations. The role provides nightside Account Manager and Customer Service support outside standard business hours, delivering responsive and accurate service to motor carriers and customers while assisting with billing, accounts payable, and accounts receivable for third-party trucking accounts. The position covers night project drayage work, which may last from 1 to 10 days per project, and monitors the Account Manager and Customer Service email inboxes during shift hours. The role responds to inquiries directly or informs the applicable Account Manager of actions taken. It receives work assignments from the Senior Billing & AP/AR Analyst and the Director of Freight Brokerage and is based in the Company's Long Beach, California office. The regularly scheduled afternoon/evening shift is 3:30 PM to 12:30 AM.
Requirements
- At least 2 years of drayage booking experience.
- At least 3 years of customer service and problem-solving experience in trucking or a similar industry.
- Intermediate Microsoft Excel skills.
- Experience and comfort working with multiple computer programs.
- Organizational skills and ability to meet deadlines.
- Ability to communicate clearly and collaborate.
- Attention to detail and ability to produce accurate work.
- Ability to operate standard office equipment and keyboards.
- Ability to spend long periods of time at a computer station.
- Ability to respond quickly to tight deadlines.
Nice To Haves
- 1 year of experience with billing or accounts receivable.
Responsibilities
- Cover night project drayage work as assigned, which may run from 1 to 10 days per project.
- Respond to motor carrier and customer inquiries regarding gate hours, yard access, and chassis/container availability.
- Communicate locations, hours of operation, and contact information for Ports, Rail Ramps, and Depots as needed.
- Monitor the Account Manager email inbox during shift hours, responding to inquiries when able or reporting actions taken to the applicable Account Manager.
- Monitor the Customer Service email inbox during shift hours and respond directly to inquiries.
- Serve as the first point of contact for incoming phone calls and emails regarding storage yard operations.
- Escalate operational issues or service concerns to the appropriate Operations Manager or Director in a timely manner.
- Assist with billing, accounts payable, and accounts receivable processing associated with third-party trucking accounts.
- Communicate the invoicing process to customers and motor carriers, and track and follow up on outstanding invoices.
- Research and resolve billing discrepancies in coordination with internal finance and accounting teams.
- Assist in reconciling depot and terminal billing issues related to third-party trucking accounts.
- Maintain accurate records of invoices, payments, and account statuses using Company systems.
- Maintain and update spreadsheets and reports related to yard, billing, and carrier account activity.
- Provide weekly status reporting to management as requested.
- Receive and complete work assignments from the Senior Billing & AP/AR Analyst and the Director of Freight Brokerage.
- Perform other duties and projects assigned to meet the ongoing needs of the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
