Senior Loan Servicing Specialist

Financial Resources Federal Credit Union Inc • Branchburg Township, NJ

3h • $28 - $35 • Hybrid

About The Position

Financial Resources FCU is seeking a Senior Loan Servicing Specialist to build and maintain successful relationships with members and employees. This role supports the loan servicing functions of the credit union with additional responsibilities in reporting, auditing, and assisting the VP Loan Servicing. The Senior Loan Servicing Specialist may also assist other Lending departments, and assist in training department staff and new Credit Union Retail team members. This position is located in Branchburg, NJ and will require on-site work for the first 90 days, after which employees qualify for a Work/Life Balance program with hybrid work options and a 4-day work week.

Requirements

• Requires at least three years of lending operations experience.
• Ability to work in a fast paced, high volume environment in which changing business needs dictate procedure changes.
• Effective communication, interpersonal and sound decision-making skills are required.
• Requires experience in the use of computer applications for loans and credit card loan processing.
• Demonstrates a commitment to working effectively as a team and to ongoing self-development.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the lending department’s goals and work collaboratively with co-workers.

Nice To Haves

• Experience with Fiserv DNA/COCC Insight and Fiserv Client Central and Card Console is preferred.

Responsibilities

• Assist with department audits as it pertains to Loan Servicing.
• Review and research Loan Servicing, Consumer Lending and MBL General Ledger Reconcilements.
• Monitor card inventory with Fiserv.
• Update loan indexes in core system.
• Oversee credit card fraud reporting.
• Prepare monthly, quarterly and ad-hoc reports as requested.
• Assist VP Loan Servicing with coordinating, scheduling and providing team training sessions.
• Assist with new Retail team member training and ongoing Lending training sessions with the AVP Corporate Trainer.
• Serve as back-up to MBL Loan Servicer as required.
• Provide support to other Lending Departments as needed.
• Review and research daily exceptions in regards to incorrectly entered loan and payment information. Take corrective action and ensure information is properly posted.
• Respond to GAP, Forced Placed Insurance and Debt Protection inquiries from staff and members.
• Prepare loan pay off letters, mortgage cancellations for recording and UCC releases. Assist with mortgage subordinations when needed.
• Review and coordinate mortgage servicing requests with 1st mortgage vendor.
• Process 1st mortgage payments.
• Research and resolve loan and credit card inquiries and problems as they arise.
• Perform loan and credit card maintenance as needed.
• Retrieve and review daily credit card reports.
• Review missing collateral report and send collateral notices to members.
• Assist with the preparation of special reports as requested by management.
• Review and document loan daily, weekly, monthly, quarterly and annual reports as requested.
• Process MBP, GAP and Debt Protection cancellations and refund.
• Process GAP and Debt Protection claims.
• Process Forced Placed Insurance premiums and refunds.
• Prepare Debt Protection reporting for CUNA.
• Provide notices to members for expiring HELOC and PLOC limits; process requests to extend lines and/or modify accounts.
• Review daily File Maintenance Activity and Reports.
• Provide balloon notices to members as needed.
• Process approved Financial Hardship modifications.
• Perform Charge-off loan transactions and recoveries in core system.
• Process Skip-a-Payment and Loan Checks as received.
• Monitor real estate hazard and flood insurance documentation to ensure sufficient insurance coverage on Real Estate backed loans.
• Record receipt of titles for new loans, verify lien is placed and file as per procedures.
• Prepare title lien release letters, mark titles paid, conducts necessary research and obtains loan documentation for perfecting title liens as needed.
• Perform filing, scanning, indexing and other general documentation retention tasks as directed.
• Effectively manage daily workflow.
• Demonstrate comprehensive knowledge of lending products, services and processes.
• Provide an excellent member experience by relating well to the member, thinking and exercising sound judgement and acting responsibly in the member’s and the Credit Union’s best interest.
• Respond to requests submitted by employees, providing professional, prompt, efficient and accurate service and information.
• Keeps abreast of current NCUA/CFPB guidelines and other applicable state and federal laws and regulations. Attend seminars and/or training sessions relating to areas of responsibility.

Benefits

• Work Life Balance Programs that includes a 4 Day Work Week and Hybrid work environment after satisfactory completion of your training period
• A competitive salary
• Generous paid time off
• Health, dental and vision plans for employees and their families
• Health Savings and Flex Spending Accounts
• Paid Parental Leave Programs
• Short and Long-Term Disability Programs
• Company provided life insurance and low-cost supplemental insurance plans
• 401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
• Paid volunteer days
• Opportunities for career advancement with continuous learning and development
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed