Loan Servicing Specialist

SWE HOMES L P•Houston, TX

4d•Onsite

About The Position

We are seeking a Loan Servicing Specialist to join our Loan Servicing Department in a fast-paced, high-volume environment. This role is responsible for supporting the ongoing servicing of loan accounts, maintaining accurate loan information, processing account activity, and assisting borrowers with servicing-related questions. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while providing accurate and timely service.

Requirements

High school diploma or equivalent required
Proficiency in Microsoft Word, Excel, and Outlook
Strong attention to detail and accuracy
Strong organizational and time-management skills
Ability to manage a high volume of accounts and multiple deadlines
Strong written and verbal communication skills

Nice To Haves

Some college coursework preferred
Previous experience in loan servicing, mortgage lending, banking, real estate, or financial services preferred

Responsibilities

Maintain and update borrower and loan information within company systems
Review loan accounts to ensure information, balances, and documentation are accurate
Process and post payments, adjustments, fees, and other loan-related transactions
Research and resolve payment discrepancies and account issues
Respond to borrower questions regarding payments, balances, statements, and account information
Review and process servicing-related requests and documentation
Monitor loan accounts for outstanding items and follow up as needed
Assist with payoff statements, payment histories, account statements, and other servicing documents
Maintain accurate electronic loan files and supporting documentation
Coordinate with internal departments to resolve loan or borrower account issues
Ensure servicing activities are completed accurately and within established deadlines
Follow company procedures and applicable loan servicing requirements
Assist with reporting, audits, and special projects as needed