Senior Loan Document Specialist

Park Community Credit Union • Louisville, KY

8d • $33 - $34 • Onsite

About The Position

By emphasizing ONE Park, ONE Mission, ONE Team, the Senior Loan Document Specialist serves as a subject matter expert and lead resource within the Loan Documentation team. This role is responsible for managing complex or escalated loan closings, ensuring accuracy and compliance in documentation, and supporting the seamless closing of consumer, mortgage, and commercial loans. The Senior Loan Document Specialist also assists the manager with coaching, mentoring, and developing other Loan Document Specialists, fostering a culture of teamwork, accuracy, and service excellence.

Requirements

• Three years to five years of experience in a similar or related field.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• In-depth knowledge of consumer, mortgage, and commercial loan documentation.
• Strong analytical and decision-making abilities.
• Ability to coach, mentor, and support staff development.
• Proficiency with lending systems, PCs, and general office equipment.
• Follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
• Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Nice To Haves

• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Maintain knowledge of all lending products and rates within the credit union as well as a working knowledge of other credit union products.

Responsibilities

• Close approved loan applications across consumer, mortgage, and commercial lending by reviewing documentation for accuracy, clearing conditions, coordinating with third parties, scheduling closings, and ensuring loans are ready for funding.
• Handle escalated or complex loan documentation situations, ensuring timely and accurate resolution while maintaining member satisfaction.
• Monitor work ensuring defined metrics are being met.
• Serve as the Subject Matter Expert for the Loan Documentation team. Provide guidance, troubleshoot issues, and answer questions for other Loan Document Specialists to ensure consistency in practices and compliance with policies and regulations.
• Contribute to testing and implementing new processes and systems for project teams.
• Keep manager informed of issues that may arise or items that may need higher level review and/or approval.
• Assist with coaching, mentoring, and training loan document staff. Support onboarding of new team members, provide input on performance, and help develop best practices to improve efficiency and accuracy.
• Build and maintain relationships with originators, funders, underwriters, branch staff, and external vendors (title companies, appraisers, etc.) to ensure smooth and timely closings.
• Serve as a liaison in escalated or time-sensitive situations.
• Stay current with lending regulations, compliance requirements, policies, and procedures.
• Advise management on changes that may affect loan documentation processes and recommend improvements to mitigate risk.
• Perform other job-related duties as assigned.

Benefits

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree