Orwig

Brown University•Providence, RI

10d•Onsite

About The Position

Performs skilled tasks in Access Services-Circulation in support of the Library's mission. Provides Circulation services at multiple service points (Rockefeller, Science & Orwig libraries). Provides library users with timely assistance and customer service, and promotes self-sufficiency in locating and using library and information resources, equipment and services onsite or online. Provides library users with timely retrieval of library materials upon request and within preferred time frame. Performs functions related to the operation and maintenance of course reserve systems. This is a library union position.

Requirements

Bachelor's degree or equivalent experience
Previous public service experience in an academic library preferred
Computer skill, ability to use standard computer software packages
Capacity to learn new technologies and systems necessary for continually effective job performance
Ability to interact favorably with library users and co-workers
Oral and written communication skills
Problem solving skills
Ability to unpack, shelve, and move library materials
Eyesight which permits close work
Ability to perform detailed work accurately with reasonable speed
Knowledge of one or more foreign languages desirable
Successful completion of a test may be required
Will be required to work evenings and/or weekends

Responsibilities

Provides customer service and assistance to users in support of library services
Provides instruction and guidance on how to use the library, access its resources, and develop information seeking skills
Provides assistance to increase self-sufficiency
Assists users with research software and related tools (e.g., bibliographic citation management software and e-book reading software)
Provides general library tours consistent with the Library's tour outline
Interprets library policies and procedures
Assists users in locating alternative information resources and services
Answers directional, navigational, informational, and how-to queries
Facilitates referral of in-depth questions to specialists as appropriate
Responds to and interacts with online users referring to specialists as appropriate
Assists users in locating, retrieving, borrowing, and copying library-owned information resources
Routes, lends, pages, searches, receives, charges, discharges, holds, scans, downloads, and copies library materials
Creates and edits patron, course reserve, bibliographic (e.g., minimal level "on the fly") records; creates and edits item records for storage.
Collects fines and fees, adjusts patron accounts, issues library privileges, and assigns carrels/lockers
Assists onsite users with the Library's public equipment; does basic troubleshooting, arranges for repair, and refers to specialist as appropriate.
Checks and performs basic maintenance on the Library's public equipment (e.g., fills paper trays, adds toner, clears paper jams, stocks needed supplies)
Assists onsite users with other equipment within the library, including OIT-owned, Graphic Services-owned and BrownCard-owned equipment in the absence of non library staff; does basic troubleshooting, refers to specialist as appropriate and checks and performs basic maintenance on such equipment
Utilizes resource sharing systems including consortia! and reciprocal agreements to borrow and lend library materials
Receives and processes requests for material, as for example, course reserves or resource sharing
Physically prepares material for reserves and resource sharing, and for return to stacks
Identifies, selects and creates physical or electronic copies of source material requested for course reserves or resource sharing
Creates links for electronic reserves
Assists with compliance with resource sharing policies within Library guidelines
Assists supervisors with generating and/or reviewing reports
Maintains hold shelf, Reference collection and Course Reserves
Opens and closes buildings in the absence of other security personnel
Assumes additional responsibility on evenings, weekends and holidays for collections and buildings in the absence of other library personnel
Trains and provides assistance to co-workers
Trains, schedules their work, directs, and assists with payroll for student assistants
Performs related duties as required