Senior Library Service Specialist

City of Houston • Various, TX

2d

About The Position

Houston Public Library is seeking creative, team-oriented people with a passion for customer service to work as a Senior Library Service Specialist in Neighborhood Libraries. The role described is Senior Library Service Specialist - Youth, serving youth and families and customers of diverse backgrounds. The position provides customer service, youth programming, technology assistance, community outreach, and support for library collections and operations. It may include serving as assistant manager or person in charge when the manager is absent. Evening and weekend work, including Saturday and Sunday, is required. Workdays and hours are Monday through Sunday, 8:00 AM to 8:00 PM, subject to change.

The role is in an essentially normal office environment with acceptable lighting, temperature, and air conditions. It occasionally requires stooping or bending and very light lifting of up to 20 pounds. Applicants are encouraged to submit a cover letter and resume. The selection process may include application review, an interview, and a skills assessment. This is a safety-impact position subject to random drug testing; new hires and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of application information.

Requirements

• Bachelor's degree; directly related professional experience may substitute for the education requirement on a year-for-year basis.
• One year of professional or paraprofessional experience in a library, information services, or education is required.
• Alternatively, an associate's degree and three years of professional or paraprofessional experience in a library, information services, or education may meet the stated substitution requirements.
• Alternatively, five years of professional or paraprofessional experience in a library, information services, or education may substitute for the education requirement.
• Evening and weekend work, including Saturday and Sunday, is required.

Nice To Haves

• A valid Texas driver's license and compliance with the City of Houston's driving policy are preferred.
• Experience providing programming and services in a library setting.
• Comfort working with diverse populations.
• Strong interpersonal, communication, problem-solving, and organizational skills.
• Ability to work in a collaborative team environment.
• Experience with MS Office Suite, OneDrive, e-readers, tablets, and other technologies.
• Experience working with data and preparing statistical reports.
• Experience training staff.
• Bilingual Spanish and English skills.
• Eligible veteran applicants may receive preference when they meet the stated qualifications and selection conditions.

Responsibilities

• Provide customer service at public service desks and by phone.
• Develop and provide innovative library programming for youth of all ages, including story times, arts and crafts, STEM activities, library tours, video gaming, and after-school activities.
• Create a welcoming and safe environment for youth and their families.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Promote library services and programming at the assigned location and systemwide.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with collection maintenance, weeding, and use of the collection; shelve and retrieve library materials.
• May serve as assistant manager or person in charge in the manager's absence.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior