Senior Lease Analyst

Colliers International • WFH Georgia, IN

3d • $72,370 - $86,000 • Remote

About The Position

The Senior Lease Administrator, Client Lead manages lease administration functions and implementations, client and vendor relationships, and the processes, schedules, reports, and communications supporting the Lease Administration team. The role focuses on midsized to large, highly complex accounts and/or accounts managed under a global account structure. It is a remote role available from various locations.

The position serves as the primary contact for clients and internal stakeholders on global lease administration matters. It oversees client governance, account risk mitigation, global team delivery, lease data and abstraction quality, billing, rent payments, recoveries, and account reconciliations. The role also presents portfolio updates and performance reports, participates in business pitches, and maintains client and internal communication cadences.

The approximate compensation range is $72,370 to $86,000. Actual pay within the range depends on work location and factors such as skills, experience, and relevant education or training.

Requirements

• At least 5 years of relevant experience in commercial real estate lease administration, accounting, or property management, in the landlord sector, tenant sector, or both.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Documented success working on multi-line global accounts with 1,000 or more leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools, including Word, PowerPoint, Excel, and OneNote.
• Effectiveness and a successful track record working independently, preferably remotely, with strong time management skills.

Nice To Haves

• Associate or bachelor’s degree in business, accounting, real estate, or a similar field.
• Thorough knowledge of FASB and IFRS accounting rules and general accounting principles.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders on global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain understanding of client agreements, including scope boundaries, fee structure, billing frequency, and payee information, and ensure the information is correctly maintained in WorkTrac.
• Hold regular client meetings and reviews to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs, including reporting cadence, communication methods, and business reviews.
• Track, maintain, and communicate lease expirations, option exercise dates, and other critical information.
• Promote strong service delivery and client relationships, including pursuing a strong net promoter score.
• Identify account risks, develop mitigation strategies, and project-manage solutions.
• Oversee global team delivery of services in accordance with client-specific processes and contracts.
• Participate in presentations for new or existing client business pitches.
• Establish regular calls and communications with global lease administration account teams to review work, outstanding issues, and appropriate actions.
• Lead communications with professionalism and an impactful presence.
• Remain open to adapting to evolving technology and demonstrate a general understanding of AI technology.
• Oversee abstraction or input of rental obligations and other lease information according to client standards, and provide final quality control when required.
• Use Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing and ensure pass-through expenses are billed according to contracts and internal processes.
• Review recovery clauses, set up recovery pools, calculate tenant recovery expenses, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Track accounts receivable for assigned clients and escalate as appropriate.
• Reconcile outstanding balances and work with landlords and clients to resolve disputes.
• Assist in monitoring, reviewing, and approving rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases for charge accuracy.
• Review and validate Consumer Price Index adjustments against legal documents.
• Maintain file systems and the integrity of tenant and lease data in the database application.

Benefits

• Employer-subsidized medical benefits, including prescription drug coverage, dental, and vision.
• Employer-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with employer match.
• 10 days of sick leave.
• At least 15 days of vacation annually; certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays and two personal flex days annually.
• Paid parental leave after 90 days of employment: 12 weeks for birth parents and 4 weeks for non-birth parents, including adoptive and foster parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed