Senior Learning & Event Technology Specialist, Technology Experience & Community

Boston University • Boston, MA

1d • Onsite

About The Position

Boston University Information Services & Technology (IS&T) is seeking a qualified individual to join their Technology Experience & Community group as a Senior LETS Event Specialist on their AV live event and classroom support team. This onsite position will provide hands-on support for live, hybrid, and virtual events, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery across all Boston University campuses. The role also involves delivering advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences. The specialist will advise management on emerging technologies, test new solutions, and serve on service or project teams as a Subject Matter Expert or Technical Lead. They will interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community. Creating exceptional experiences for clients and the community is a top priority. Occasional evening, weekend, and/or holiday hours may be required.

Requirements

• 5+ years of progressively responsible experience with AV and live event technology in a client support role.
• Bachelor's degree required or master's preferred, or equivalent applicable experience.
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• Ability to be on call during off hours.
• Awareness of ADA/Section 508 accessibility concepts for live events and classrooms.
• Expert-level live event setup, operation, and teardown including full event productions, sound reinforcement, and client consultation, plus convention center or large-venue live production expertise.
• Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large scale environment with break out spaces.
• Enterprise collaboration with IT, Facilities, internal partners such as Academic Affairs, and external partners.
• Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training.
• Livestreaming and encoding: OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery.
• Hybrid and virtual event architecture, design, and execution.
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion).
• Working knowledge of digital signage solutions (e.g., Appspace).
• Experience with ticketing systems (e.g., ServiceNow).
• Demonstrated interest in leveraging AI tools, emerging technologies, and automation to continuously improve AV workflows and enhance operational effectiveness.

Nice To Haves

• Master's degree preferred
• AVIXA CTS preferred

Responsibilities

• Provide hands-on support for live, hybrid, and virtual events, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery across all Boston University campuses.
• Deliver advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences for faculty, staff, students, and guests.
• Advise management on emerging technologies.
• Test and verify new solutions.
• Serve on multiple service or project teams in roles such as Subject Matter Expert or Technical Lead.
• Interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community.

Benefits

• Generous time off
• Paid intersession break
• 13 paid holidays
• University-funded retirement plan with full vesting after 2 years of eligible service
• Competitive tuition assistance program for yourself and family members
• Discounted MBTA pass and additional commuting options
• Programs and classes at little or no cost, including workshops and personal counseling
• Access to discounts or free admission to various city art/cultural institutes around Boston
• Public Service Loan Forgiveness
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior