Learning & Event Technology Specialist, Technology Experience & Community
About The Position
Are you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group! In this role, you will operate, install, maintain, repair, and troubleshoot a wide variety of established and emerging AV/IT technology. Provide intermediate-level support for classrooms, meetings, and events across all BU campuses. Use independent judgment to prioritize incoming requests, attend complex service calls alongside Level II, III, and Senior technology specialists to build your skills, and help train clients and student workers on classroom technology. This is a high visibility role, with daily client interactions that require excellent interpersonal communication skills and care, as we value strong customer service skills in order to deliver a best-in-class client experience. This position may include on-call hours outside your standard schedule. This is an onsite position and may require occasional evening, weekend, and/or holiday hours.
Requirements
- Intermediate-level support for AV/IT technology in classrooms, meetings, and events.
- Excellent interpersonal communication skills.
- Strong customer service skills.
Nice To Haves
- Experience with live event production and AV innovation.
- Experience working on a dynamic campus.
- Experience shaping the future of education.
- Experience working in the Learning & Event Technology Services (LETS) group.
- Experience working with Boston University Information Services & Technology (IS&T).
Responsibilities
- Operate, install, maintain, repair, and troubleshoot a wide variety of established and emerging AV/IT technology.
- Provide intermediate-level support for classrooms, meetings, and events across all BU campuses.
- Use independent judgment to prioritize incoming requests, attend complex service calls alongside Level II, III, and Senior technology specialists to build your skills, and help train clients and student workers on classroom technology.
- Engage in daily client interactions requiring excellent interpersonal communication skills and care.
- Deliver a best-in-class client experience.
- Potentially work on-call hours outside of the standard schedule.
- Work onsite and potentially work occasional evening, weekend, and/or holiday hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
