Senior Learning & Development Manager

Wingstop • Dallas, TX

6d

About The Position

The Senior Learning & Development Manager leads Wingstop’s Content Development and Learning Management System (LMS) teams. The role aligns learning and performance strategy with business strategy to drive results across company-owned and franchised restaurants. It develops, designs, and revises engaging learning solutions and supports the expanding global implementation of the LMS, including localization of core content.

The position partners with the Director of In-Restaurant Training to prioritize field training needs and manage projects with achievable deadlines and strong implementation plans. It identifies restaurant learning gaps, develops role-based blended learning solutions, and ensures programs reflect Wingstop’s brand values, service standards, and operational procedures. The manager also works with Brand Partners and internal business leaders, optimizes LMS practices, maintains content integrity, analyzes learning data, and leads, coaches, and develops the Content Designer and LMS teams, including contracted support.

Requirements

• At least 7 years of experience in Learning & Development, Training, Instructional Design, Learning Technology, or a related field.
• At least 3 years of people leadership experience, including leading instructional design, content development, LMS, or learning operations teams.
• Demonstrated experience building scalable, role-based learning solutions for frontline, manager, and/or field leadership audiences.
• Working knowledge of LMS administration, learning content governance, instructional design principles, and blended learning methods.
• Strong project management, stakeholder management, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to partner with and influence cross-functional teams to drive results and achieve shared goals.
• Ability to use learning data, LMS reporting, and business performance insights to identify gaps, summarize trends, and recommend action.
• Experience partnering with cross-functional teams such as Operations, HR, IT, Communications, external vendors, or field leadership teams.
• Bachelor’s degree in Learning & Development, Instructional Design, Education, Human Resources, Business, Organizational Development, or a related field preferred; equivalent experience is considered.

Nice To Haves

• Experience supporting learning programs in restaurant, retail, hospitality, franchise, multi-unit, or other distributed field operations environments.
• Experience with global learning deployment, content localization, franchise training, or learning technology optimization.
• Bachelor’s degree in a related field; equivalent experience is considered.

Responsibilities

• Partner with the Director of In-Restaurant Training to prioritize current and future field training needs, set achievable deadlines, and build implementation plans.
• Identify restaurant learning gaps, find suitable learning resources, and implement solutions in a timely manner.
• Partner cross-functionally to develop role-based, blended learning solutions for domestic and international company-owned and franchised restaurants, including e-learning, video, job aids, microlearning, and manuals.
• Ensure training programs align with Wingstop’s brand values, service standards, and operational procedures.
• Partner with Brand Partners and internal business leaders to identify learning opportunities and solutions.
• Identify LMS best practices and continuously improve and maximize the system.
• Maintain the integrity of learning materials and programs by following a consistent content management process.
• Summarize learning data and identify action items using analytics and reporting capabilities.
• Manage multiple priorities and projects in a fast-paced, agile environment, adapting to change as needed.
• Lead, coach, and develop the Content Designer and LMS teams, including contracted support, who design, develop, publish, and maintain training content and programs.
• Identify innovative training methods and technologies to improve training efficiency and effectiveness.
• Support expanding global LMS implementation, including localization of core content.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401(k) matching: dollar for dollar on the first 3% and 50 cents on the dollar for the next 2% of team member contributions, up to 5% of eligible compensation
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Senior