Senior Learning and Development Specialist
About The Position
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. We are seeking a collaborative and detail-oriented professional with hands-on experience implementing and supporting Zip and Agiloft contracting platforms to support the development and delivery of educational and training materials for the implementation of a new enterprise-wide contracting system. This role will partner with a cross-functional operations team to create learning content that enables successful adoption of new processes, technologies, and ways of working across the organization.
Requirements
- 4+ years in change management, training, or organizational development.
- Familiarity with Agiloft and Contract Lifecycle Management (CLM) concepts is required.
- Proven ability to work independently from home and collaborate effectively on-site (Hybrid Role).
- Strong communication skills with an ability to unite cross-functional teams.
- Quick learner.
Nice To Haves
- Task orchestration and process automation preferred.
- Pharmaceutical experience is helpful but not required.
- Prosci, ADKAR, or similar training credentials are a plus.
Responsibilities
- Draft and coordinate change management plans including creation, drafting and organizing materials to be used for process education and system training sessions.
- Map streamlined process workflows across Legal, Procurement, and Policy Operations, to support process and system changes, and develop training and educational materials to drive adoption across R&D and other business teams.
- Build clear education and training materials for new process and software tools.
- Create easy-to-use user guides, presentations, videos, and e-learning modules.
- Coordinate training sessions, including scheduling, distributing invitations, and communicating session details to participants.
- Capture training outputs and developed comprehensive FAQs and knowledge-based documentation to support user adoption, knowledge retention, and ongoing operational efficiency.
Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
