Senior Lead Project Manager, People Office PMO

FIS Global•Jacksonville, FL

About The Position

The Senior Lead Project Manager in the People Office PMO leads complex, highly visible projects that advance FIS priorities and improve the employee experience. The role partners with leaders across The People Office (TPO) to turn strategy into executable plans for initiatives in areas such as talent, learning, organizational effectiveness, total rewards, HR operations, employee experience, and workforce technology. The position works with People Office leaders and subject matter experts, as well as Technology, Finance, Legal, Risk & Compliance, Corporate Communications, and other enterprise partners. It brings structure and accountability to complex or ambiguous initiatives, manages dependencies and risk, and gives leaders clear delivery visibility. The role also uses AI-enabled technologies to improve project delivery, decision-making, productivity, and employee experiences, and explores potential AI applications in partnership with appropriate teams to support responsible adoption. The Senior Lead Project Manager oversees initiatives throughout the project lifecycle, aligning delivery with intended employee and business outcomes while managing scope, quality, timelines, resources, and cost. The role establishes governance and delivery discipline, coordinates multidisciplinary teams, and anticipates impacts on employees, TPO operations, technology, regulatory requirements, and other enterprise programs.

Requirements

At least 12 years of experience leading complex projects and programs in Human Resources, enterprise transformation, financial services, or a related field, or an equivalent combination of education and experience.
Bachelor’s degree in business administration, human resources, project or program management, or a related discipline, or an equivalent combination of education, training, and work experience.
Significant experience leading cross-functional projects and programs involving HR processes, technology, policy, organizational change, employee experience, or other workforce-related capabilities.
Extensive knowledge of project and program management standards, processes, and practices, with demonstrated ability to apply them to complex, highly visible initiatives.
Demonstrated success leading large programs involving significant organizational complexity, interdependencies, executive visibility, and employee or business impact.

Nice To Haves

Project Management Professional (PMP), Program Management Professional (PgMP), Agile, or another relevant project/program management certification.
Experience leading large-scale HR transformation programs involving HR technology, employee experience, talent, learning, organizational effectiveness, total rewards, workforce processes, or HR operating models.
Experience leading implementation or transformation initiatives involving enterprise HR platforms, digital employee experiences, workforce data, automation, or AI-enabled capabilities.

Responsibilities

Lead strategic People Office projects, translating TPO priorities into integrated plans with outcomes, milestones, owners, dependencies, and measures of success.
Oversee assigned projects throughout the project lifecycle, ensuring alignment with intended employee and business outcomes while managing scope, quality, timeline, resources, and cost.
Establish project governance and delivery discipline, including milestone management, risks and issues, dependencies, decisions, financials, resource planning, executive reporting, and escalation.
Coordinate initiatives spanning People Office functions, including processes, policies, programs, technology, data, and organizational change.
Lead multidisciplinary teams across HR, Technology, and enterprise functions, aligning teams on objectives, responsibilities, critical decisions, and delivery expectations.
Anticipate and manage risks, issues, and dependencies related to complex people initiatives, including impacts on employees, TPO operations, technology, regulatory requirements, and other enterprise programs.
Use AI-enabled technologies to improve project delivery, decision-making, productivity, and employee experiences, and explore potential AI opportunities while supporting responsible adoption with appropriate teams.