Senior Lead Project Manager, People Office PMO

FIS•Jacksonville, FL

About The Position

The Senior Lead Project Manager, People Office PMO, leads complex, highly visible projects that advance FIS priorities and improve the employee experience. The role partners with leaders across The People Office (TPO) to turn strategy into executable plans and lead initiatives involving areas such as talent, learning, organizational effectiveness, total rewards, HR operations, employee experience, and workforce technology. The position works with People Office leaders and subject matter experts, along with Technology, Finance, Legal, Risk & Compliance, Corporate Communications, and other enterprise partners, to manage dependencies and risk and deliver sustainable business and employee outcomes. It brings structure and accountability to complex or ambiguous initiatives and gives leaders clear visibility into delivery. The role also applies an AI-forward mindset, using AI-enabled technologies to improve project delivery, decision-making, productivity, and employee experiences, and exploring potential AI opportunities in partnership with appropriate teams to support responsible adoption.

Requirements

12+ years of experience leading complex projects and programs in Human Resources, enterprise transformation, financial services, or a related field, or an equivalent combination of education and experience.
Bachelor’s degree in business administration, human resources, project or program management, or a related discipline, or an equivalent combination of education, training, and work experience.
Significant experience leading cross-functional projects and programs involving HR processes, technology, policy, organizational change, employee experience, or other workforce-related capabilities.
Extensive knowledge of project and program management standards, processes, and practices, and the demonstrated ability to apply them to complex, highly visible initiatives.
Demonstrated success leading large programs with significant organizational complexity, interdependencies, executive visibility, and employee or business impact.

Nice To Haves

Project Management Professional (PMP), Program Management Professional (PgMP), Agile, or other relevant project/program management certification.
Experience leading large-scale HR transformation programs involving HR technology, employee experience, talent, learning, organizational effectiveness, total rewards, workforce processes, or HR operating models.
Experience leading implementation or transformation initiatives involving enterprise HR platforms, digital employee experiences, workforce data, automation, or AI-enabled capabilities.

Responsibilities

Lead complex, strategic People Office projects, translating TPO strategy and priorities into integrated plans with clear outcomes, milestones, owners, dependencies, and success measures.
Oversee assigned projects throughout the project lifecycle, maintaining alignment with intended employee and business outcomes while managing scope, quality, timeline, resources, and cost.
Establish project governance and delivery discipline, including milestone management, risks and issues, dependencies, decisions, financials, resource planning, executive reporting, and escalation.
Coordinate initiatives across People Office functions with TPO leaders and subject matter experts, covering relevant processes, policies, programs, technology, data, and organizational change.
Lead multidisciplinary teams across HR, Technology, and enterprise functions, aligning teams on objectives, responsibilities, critical decisions, and delivery expectations.
Anticipate and manage risks, issues, and dependencies in complex people initiatives, including impacts on employees, TPO operations, technology, regulatory requirements, and other enterprise programs.
Use AI-enabled technologies to improve project delivery, decision-making, productivity, and employee experiences, and explore potential AI opportunities with appropriate teams to support responsible adoption.
Collaborate with Technology, Finance, Legal, Risk & Compliance, Corporate Communications, and other enterprise partners to navigate dependencies, manage risk, and deliver outcomes.