Senior Lead Implementation Specialist, TIC Industry SME

Datacor•Houston, TX

9d•Remote

About The Position

Datacor is seeking a Senior Lead Implementation Specialist with deep expertise in the TIC (Testing, Inspection, and Certification) industry. This role is crucial for supporting strategic enterprise engagements, leading discovery sessions, aligning Datacor's platform capabilities with real-world TIC workflows, and fostering client-side ownership. When demand allows, the specialist will also function as a full-cycle Implementation Specialist for the broader client portfolio. The position requires a blend of TIC industry credibility, LIMS implementation expertise, workflow analysis, and customer-facing leadership, with the primary value being the ability to translate real-world TIC knowledge into implementations that optimize client ROI.

Requirements

5+ years inside TIC, contract laboratory operations with a wide range of hands-on experiences required.
Familiarity with TIC ERP/LIMS platforms.
ISO 17025, ISO 9001, ASTM D6299, and EPA Part 1090 familiarity.
Demonstrated knowledge of ASTM-aligned lab testing, instrument maintenance and calibration, and quality and compliance systems.
Hands-on experience with LIMS, ERP, or lab automation systems as a power user, administrator, or implementation lead.
Broad exposure across multiple lab disciplines, methodologies, and testing verticals.
Strong communication and training skills, comfortable with a bench analyst and a VP on the same site visit, and credible with both.
Experience navigating complex, multi-stakeholder environments with competing priorities.
Willingness to travel 25–50% to client sites across the US and globally.

Nice To Haves

Multi-site or global lab program exposure.
Experience as a Laboratory Manager or Supervisor, including cross-functional collaboration, scheduling, and performance coaching.
Working knowledge of SQL, Excel data handling, or basic IT/lab systems administration.
Experience in a client-facing advisory or consulting capacity.
Involvement in laboratory technology evaluation, selection, and rollout initiatives.

Responsibilities

Serve as a primary TIC domain expert on enterprise client engagements, making lab leadership feel understood.
Lead structured discovery sessions with lab and quality managers, lab analysts, and other stakeholders to document current-state workflows, pain points, and system requirements.
Validate test method mappings, instrument configurations, and calculation logic against real lab outputs.
Develop client super users and a client center of excellence.
Build and maintain the global lab rollout playbook to ensure each implementation is faster and cleaner than the last.
Feed real-world TIC insights directly into product roadmap prioritization.
Lead full-cycle LIMS/QC as the primary client-facing project resource.
Partner with lab, operations, IT, and compliance stakeholders to gather requirements and configure workflows.
Guide project planning and execution to ensure on-time delivery, adoption, and long-term success.
Serve as the primary implementation lead and refinery lab SME during customer deployments.
Configure LIMS workflows to support sample tracking, QC testing and results validation, instrument data capture, product release, and compliance requirements.
Support instrument integration across GC/LC, titrators, AA/ICP, distillation, and other common analyzers.
Align configurations with ASTM-based testing and refinery quality operations.
Identify opportunities to replace or upgrade existing workflows and disparate systems as part of a long-term platform strategy.
Deliver structured training across lab teams at varying technical skill levels (chemists, technicians, supervisors, managers).
Coach labs through rollout readiness, process changes, and system adoption.
Develop super users and internal champions who own the platform after go-live.
Produce documentation, SOPs, job aids, and knowledge transfer materials.
Troubleshoot technical and process issues during implementation and go-live support.
Identify opportunities to improve lab workflows, data quality, efficiency, and reporting through system optimization.
Provide structured feedback to internal product and development teams based on real-world client needs.
Support team standardization through reusable templates, configuration patterns, and best practices.
Mentor junior implementation specialists as needed.