Senior Lead Digital Product Management, Authentication & Identity

Wells Fargo•Chandler, AZ

22h•$159,000 - $305,000•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Digital Product Manager to lead modernization of its enterprise authentication platform and define how customers securely authenticate across current and future digital experiences. The role owns the multi-year strategy and transformation roadmap for authentication capabilities including passkeys/FIDO2, passwordless authentication, biometrics, multi-factor authentication, device trust, adaptive authentication, credential lifecycle management, and authentication orchestration. The product leader will oversee product managers responsible for major authentication capabilities and work with senior leaders across engineering, architecture, cybersecurity, fraud, risk, design, and digital channels. The position will guide an enterprise-scale transformation from legacy authentication toward a modern, phishing-resistant, passwordless ecosystem, balancing customer trust and experience with fraud prevention, security, accessibility, and regulatory needs. This is a hybrid position requiring work in the posted location's office three days per week. The position is not eligible for visa sponsorship. The listed base pay range is $159,000 to $305,000, with employees potentially eligible for incentive opportunities.

Requirements

At least 7 years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 5 years of direct experience with authentication, identity, IAM/CIAM, cybersecurity, or credential platforms.
Demonstrated experience owning or leading an enterprise authentication, identity, IAM/CIAM, or credential platform supporting multiple applications, channels, or customer journeys.
Demonstrated experience leading a significant authentication or identity platform modernization or transformation, not solely individual feature delivery.
Experience leading complex, enterprise-scale initiatives across multiple technology and business organizations.

Nice To Haves

Proven experience implementing passkeys, FIDO2/WebAuthn, passwordless authentication, biometrics, device binding, or adaptive authentication at scale.
Deep understanding of MFA, credentials, authentication tokens, identity, device intelligence, risk-based authentication, and credential lifecycle management.
Experience defining target-state authentication architecture in partnership with engineering and architecture.
Experience modernizing or replacing legacy authentication platforms.
Experience with authentication APIs, SDKs, orchestration platforms, and web/mobile integrations.
Experience leading and developing product managers.
Background in financial services, fintech, cybersecurity, or another highly regulated environment.
Executive-level communication skills and demonstrated ability to influence senior leaders.
Strong analytical and strategic decision-making skills.

Responsibilities

Own the enterprise authentication product vision, target state, multi-year strategy, and transformation roadmap.
Lead modernization from legacy authentication toward passkeys/FIDO2/WebAuthn, passwordless authentication, biometrics, device trust, and adaptive authentication.
Establish platform strategy across web, mobile, APIs, credentials, authentication orchestration, and recovery.
Determine modernization sequencing, platform priorities, dependencies, investment needs, and legacy capability retirement.
Translate business, customer, fraud, security, and regulatory requirements into scalable enterprise authentication capabilities.
Establish product-health measures and outcomes for security, adoption, reliability, customer friction, fraud effectiveness, and cost.
Define enterprise strategies for passkeys, FIDO2 and WebAuthn; passwordless authentication; multi-factor and adaptive authentication; biometrics; device binding and device trust; token and credential lifecycle management; risk-based and step-up authentication; and authentication orchestration and recovery.
Drive decisions that balance customer experience, authentication assurance, fraud prevention, accessibility, and regulatory requirements.
Partner with cybersecurity, fraud, architecture, IAM/CIAM, and risk leaders to establish authentication standards and controls.
Evaluate emerging authentication technologies and determine their role within the target-state platform.
Lead enterprise decision-making across multiple authentication products, platforms, and technology organizations.
Influence senior executives on strategy, platform investment, risk, modernization priorities, and trade-offs.
Lead cross-functional alignment across engineering, architecture, cybersecurity, fraud, risk, legal, operations, and channel product teams.
Communicate complex authentication strategies through executive storytelling, metrics, and recommendations.
Lead, mentor, and develop product managers, including the Lead Digital Product Manager supporting major authentication workstreams.