Senior Lead - Collections & Recovery

Pagaya • New York, NY

3d

About The Position

Pagaya is building a leading artificial intelligence network to help its partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. We are looking for a dynamic and analytical Collections & Recovery expert to join our commercial team to help manage and develop collections and recovery strategies across Pagaya’s portfolio of lender partners. This role will work directly with our Partners to build out this function and influence a broad network of fintech leaders.

Requirements

• 8-10 years of experience managing Collections and Recovery strategies
• Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loan or Auto Loans
• Intimate knowledge of the consumer credit space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and RegF
• Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing: Payment and hardship programs strategies and optimization, Outbound and digital channel outreach strategies, Payment optimization, First Line of Defense risk monitoring
• Deep knowledge recovery channels, including debt sales, repossession, litigation, internal recovery, and TP vendor management
• Trained or educated in analytics, BI, strategy development, or related

Nice To Haves

• Experience in fintech is preferred

Responsibilities

• Develop Collections and Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans)
• Design, manage, and maintain collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, and optimizes payment programs, engagement and outreach, Debt Settlement Company handling, and recovery channel performance
• Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
• Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
• Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space
• Strive for risk and loss reduction in everything you do

Benefits

• health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed