Recovery Solutions (Collections) Specialist
About The Position
MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions (Collections) Specialist, bilingual in Spanish and English, to join our team at our Main Office. As a Recovery Solutions Specialist, you'll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service. This role involves proactive member contact, accurate documentation, skip tracing, processing claims, and coordinating repossessions while maintaining excellent member service. Apply to MPS Credit Union! A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.
Requirements
- Customer service: 1 year (Required)
- Negotiation: 1 year (Required)
- Collections: 1 year (Required)
- English and Spanish at a professionally fluent level (Required)
- Ability to Commute: Miami, FL 33122 (Required)
Nice To Haves
- Banking: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Financial services: 1 year (Preferred)
Responsibilities
- Monitor overdue loans and accounts, contacting members to collect payments.
- Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat.
- Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
- Maintain accurate records of collections, repossessions, and account activity.
- File and manage insurance claims and respond to member credit disputes.
- Work with credit counseling agencies and track bankruptcy or garnishment actions.
- Process payments, loan extensions, and account updates according to policy.
- Assist members with loan issues, disputes, and account questions professionally.
- Promote and explain credit union products and services to members.
- Ensure all actions comply with policies, legal requirements, and internal guidelines.
Benefits
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
