Senior Kronos Analyst

University Hospitals•Shaker Heights, OH

About The Position

The position is visible to the hospital’s business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs. This role may encounter Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Requirements

High School Equivalent / GED (Required)
4+ years of experience supporting applications required.
Excellent written and verbal communication skills are required.
Ability to work in a team environment is required.
Ability to function independently in a fast-paced environment required.
Ability to work with all levels of the organization is required.
Knowledge of MS Office required.
Knowledge of SQL databases required.
Knowledge of LAN, DNS, and networking required.
Ability to work with servers and apply software upgrades required.
Knowledge of disaster recovery and backup procedures required.
Knowledge and experience with HL7 Interfaces required.
Knowledge and experience with SQL based applications required.

Nice To Haves

Bachelor's Degree (Preferred)
Experience in a healthcare setting is highly desired.
Project management experience/skills preferred.
Business workflow redesign experience desired.
Experience working with business applications such as: Time & Attendance systems, Productivity or Analytics systems, Scheduling systems, Hospital or Physician Revenue Cycle systems, Data Warehousing, SQL/SSIS, Enterprise Scanning and workflow management Applications, Bed Management Applications, Finance Applications
DataHub Asset knowledge desired.
Boomi Integration Platform knowledge desired.
Knowledge of ITIL standards desired.

Responsibilities

Support Kronos UKG PRO Workforce Management (Payroll Time & Attendance application).
Manage communication and manipulation of data in SQL.
Supports/troubleshoots inbound/outbound interfaces as appropriate.
Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
Independently manage components of application upgrades, testing, troubleshooting, and support efforts.
Collaborate with other scheduling applications and clinical analysts to ensure optimal system integrations.
Troubleshoots application issues, without assistance, to resolution.
Troubleshoots system hardware/timeclocks, as needed.
Utilizes and maintains appropriate change control procedures and standards.
Leads escalation of issues with appropriate resources.
Work problem tickets assigned by service desk.
Performs other duties as assigned.