Senior Knowledge Management Professional

Humana • Moore, VA

5d • Hybrid

About The Position

The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes. The KM Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and partnerships. The Senior Knowledge Management Professional creates, updates, and standardizes knowledge assets (policies, procedures, and FAQs) to ensure consistency and quality.

Requirements

• Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field
• 3–5 years of experience in knowledge management, HR, operations, or content management
• Demonstrated documentation, taxonomy, and metadata management skills
• Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow)
• Analytical mindset; ability to use data to improve content effectiveness
• Excellent communication and stakeholder management skills
• Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously

Nice To Haves

• Demonstrated understanding of Workday, ServiceNow, Phenom, a plus
• Strong MS Office (Word, Excel, PowerPoint) skills.
• Exposure to AI-enabled knowledge solutions or virtual agents
• Familiarity with data analytics, UX/content design, or information architecture
• Healthcare or regulated environment experience

Responsibilities

• Define and apply tagging, classification, and metadata to improve usability and searchability.
• Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
• Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
• Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
• Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
• Serve as proactive thought and execution leader who will influence knowledge management strategy.
• Communicate insights and outcomes to all levels of partners and leaders.
• Exercise considerable latitude in determining objectives and approaches to assignments.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior