Senior Knowledge Management Advisor

Jhpiego•Baltimore, MD

2d•$87,760 - $109,538

About The Position

The Knowledge Management Advisor will lead the re-establishment and day-to-day operation of Jhpiego’s knowledge management function, initially focusing on information governance, content findability, and organizational information hygiene. The Advisor will independently lead a phased program to stabilize the current environment, remediate ungoverned content and collaboration spaces, strengthen OneJhpiego, and establish sustainable governance for Microsoft Teams and SharePoint. Working across departments and with a cross-functional knowledge management working group, the Advisor will define standards, coordinate content owners, guide lifecycle decisions, support priority content migration, and build staff capability to store, find, share, and reuse organizational knowledge. The role will also support program learning capture and dissemination and establish practical measures of knowledge management health, adoption, and effectiveness.

Requirements

Advanced degree in organizational development, communications, public health, or a related field.
5–7 years of experience and a proven track record of designing and implementing a successful knowledge management system in an international organization.
Knowledge of information architecture, taxonomy, metadata, permissions, search, content lifecycle, and governance.
Ability to inventory and assess collaboration sites and repositories, identify duplication and risk, and translate findings into prioritized remediation plans.
Experience strengthening intranet and enterprise content environments to improve navigation, discoverability, accessibility, and content quality.
Ability to establish practical standards, policies, operating procedures, decision rights, and intake and retirement workflows.
Experience facilitating governance decisions and building consensus among diverse technical, operational, program, and country stakeholders.
Strong project and change management skills, including work planning, risk management, stakeholder communications, training, and adoption support.
Experience in knowledge capture, curation, synthesis, dissemination, and reuse, including lessons learned and technical or program learning content.
Ability to define and report meaningful operational and user-centered metrics, interpret findings, and improve services based on evidence.
Excellent written, verbal, facilitation, and presentation skills, with the ability to communicate technical concepts to non-technical audiences.
Sound judgment, diplomacy, attention to detail, and ability to balance competing priorities and deadlines.
Ability to travel up to 30% of the time.

Nice To Haves

10+ years of relevant experience, inclusive of the required experience.
Familiarity with international development, global health, or international NGO operating environments.

Responsibilities

Lead organization-wide inventory and assessment of Microsoft Teams sites, SharePoint repositories, ownership, permissions, content condition, duplication, and lifecycle status.
Define and implement baseline governance, taxonomy, naming conventions, permissions standards, ownership requirements, and lifecycle practices for Teams and SharePoint.
Establish and operate a site request, provisioning, review, and retirement process with technical and business stakeholders.
Coordinate decisions and timelines to archive, consolidate, migrate, or decommission stale, duplicate, and orphaned sites and content.
Maintain a prioritized remediation backlog, workplan, decision log, and risk register, and report progress to Operations leadership.
Review and strengthen OneJhpiego information architecture, navigation, search, page ownership, and maintenance practices.
Partner with departmental content owners and knowledge management points of contact to assess content relevance, duplication, currency, accessibility, and business value.
Coordinate migration of priority resources, including program learning materials, into OneJhpiego or another designated system of record.
Refresh high-traffic pages, resolve priority content gaps, and establish content review and expiration routines.
Promote content management practices that improve findability and create a reliable source of truth for staff and enterprise search or AI-enabled discovery.
Support systematic capture and dissemination of lessons learned, technical updates, best practices, and other priority learning across Jhpiego’s global portfolio.
Provide practical guidance, training, job aids, and office-hours support on where and how to store, manage, find, and share information.
Support knowledge exchange mechanisms, communities of practice, and collaboration among country, project, technical, and operational teams as priorities are established.
Plan and deliver change communications and adoption activities that reinforce governance responsibilities and desired staff behaviors.
Define, baseline, track, and report knowledge management health, governance, usage, search-success, content, and user-experience measures.
Use metrics, audits, staff feedback, and service trends to prioritize improvements and adapt the annual knowledge management workplan.
Assess readiness and information quality considerations for enterprise search and AI-enabled knowledge discovery initiatives.
Document standards, processes, decisions, and lessons to support continuity and institutional memory.
Facilitate a cross-functional knowledge management committee or working group to support governance decisions, prioritization, adoption, and accountability.
Build effective partnerships with Operations, technology, program, technical, country, communications, legal, security, privacy, and records stakeholders, as applicable.
Develop and manage the annual knowledge management workplan and coordinate internal or vendor capacity required to deliver agreed priorities.
Provide concise decision briefs, recommendations, status updates, and escalation of risks to organizational leadership.