About The Position
gridX is seeking a Senior Key Account Manager for their Utilities sector to join their growth team. This role involves managing an existing Enterprise customer account in the UK, taking full ownership of product rollout, executive stakeholder relationships, and account expansion. The position requires working alongside the Strategic Account Director and Solution Engineers to expand the account. The success of this role will be measured by Net Expansion Rate, Revenue, and Customer Health.
Requirements
- Extensive experience in strategic, enterprise client-facing roles (e.g., Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant).
- Deep domain knowledge of traditional energy industries undergoing digital transformation.
- Utility sector experience is a strict must-have.
- Confidence in navigating, engaging with, and actively influencing senior business partners and corporate stakeholders at the management and C-suite level.
- Exceptional communication style with a knack for technical storytelling.
- Ability to translate complex software solutions into clear, ROI-based business cases for executive buyers.
- Strong business mindset tailored to long-term relationship development, customer retention, and strategic expansion within existing enterprise framework agreements.
- Willingness to travel roughly once per month to the Netherlands.
- Fully fluent in English.
Nice To Haves
- German proficiency.
Responsibilities
- Build, nurture, and deepen trusted C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX.
- Advise the customer about strategic expansion and proposition design using deep knowledge of flexibility and utilities.
- Identify and qualify portfolio expansion pathways within existing accounts to maximize Customer Lifetime Value.
- Act as a credible, strategic enterprise advisor leveraging expertise in the European utility sector, localized energy markets, and regulatory frameworks.
- Utilize data-driven customer health scoring matrices to proactively identify, escalate, and minimize churn risks.
- Ensure operational excellence and scalable rollout success by leveraging product capabilities and gridX best practices.
- Establish a regular, physical presence at enterprise clients' corporate hubs to build deep, multi-threaded relationships.
- Work in close symmetry with internal technical experts, commercial teams, the strategy department, and the product team.
Benefits
- Work remotely for up to 70 days from anywhere in the EU
- 30 vacation days + 0.5 days of special leave for December 24th and 31st
- 30 Euro allowance for Urban Sports Club or E-Gym Wellpass
- Offers for company health management & (Mental) Health Care
- Cross-functional coaching
- Access to e-learning platforms
- Annual development budget of 1,500 euros per employee
- Access to gridX Corporate Benefits
- JobRad offer
- Fair monthly contribution to your company pension plan
- 30 Euros monthly allowance for your monthly/annual ticket
- Modern workplace in the heart of Aachen and Munich with IT equipment of your choice
- Relocation Support to Germany
- Regular team events
- Additional 100 Euros per employee for department events
- 20 Euros donation to a charity of your choice on your birthday
- Sabbatical option
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
