Senior IT Technologist Virtual Assistant

Medtronic

About The Position

The Senior IT Technologist will support and enhance Robin, Medtronic's IT Virtual Assistant platform. The role combines conversational AI development, enterprise integrations, automation engineering, cloud technologies, and platform support to improve employee self-service and expand enterprise automation. It involves working across Conversational AI, Generative AI, ServiceNow, cloud platforms, APIs, and automation technologies to deliver scalable and secure solutions. The successful candidate will develop and maintain virtual assistant capabilities, configure integrations, automate business processes, support cloud-based infrastructure, and participate in platform releases and deployments. The role also involves troubleshooting complex technical issues, improving self-service effectiveness, supporting customer onboarding, collaborating with cross-functional teams, and contributing to the ongoing evolution of Robin's AI capabilities. The ideal candidate brings software development, automation, cloud engineering, and AI platform experience, along with analytical, communication, and problem-solving skills.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 5 years of experience in software development, application support, automation, or cloud technologies.
Fluent English level.
Experience with enterprise integrations and API development.
Experience supporting cloud-based applications and platforms.
Knowledge of REST APIs, integrations, JSON, and web services.
Knowledge of ServiceNow workflows and automation capabilities.
Knowledge of cloud technologies, DevOps practices, CI/CD pipelines, and source control.
Knowledge of security concepts, including OAuth, SSO, and secrets management.

Nice To Haves

Experience with Conversational AI, Generative AI, or chatbot technologies.
Experience with ServiceNow and automation tools.
Experience with AWS cloud technologies.

Responsibilities

Design, develop, and support conversational AI and automation solutions.
Build and maintain integrations using APIs, ServiceNow, and enterprise applications.
Configure, test, and enhance Generative AI capabilities, including prompt engineering.
Develop workflow automations to improve efficiency and user self-service.
Troubleshoot complex technical issues and ensure platform stability.
Collaborate with business partners to gather requirements and deliver scalable solutions.
Participate in deployments, system enhancements, and continuous improvement initiatives.
Create technical documentation and support operational best practices.
Monitor platform performance and recommend optimization opportunities.
Support customer onboarding activities and platform releases.