Senior IT Technician (Desktop Support) - Facilities Services - UTK

University of Tennessee • Knoxville, TN

2h

About The Position

The IT Technician (Desktop Support) serves as a lead technical resource responsible for advanced end-user computing support across Facilities Services. This position focuses on endpoint lifecycle management, field device support, and user experience optimization for both office and field staff. The role handles complex technical issues, supports mobile workforce technologies, and ensures reliable, secure, and efficient computing environments that enable Facilities Services operations. This role also maintains IT inventory stores and coordinates with the Office of Information Technology (OIT) for enforcing IT standards, escalating network and shared services issues, and handling any changes to the department's IT infrastructure.

Requirements

• Advanced end-user computing support
• Endpoint lifecycle management
• Field device support
• Mobile workforce technologies support
• IT inventory management
• Coordination with OIT for IT standards enforcement, escalation, and infrastructure changes

Responsibilities

• Serves as a lead technical resource for advanced end-user computing support.
• Manages endpoint lifecycle.
• Provides field device support.
• Optimizes user experience for office and field staff.
• Handles complex technical issues.
• Supports mobile workforce technologies.
• Ensures reliable, secure, and efficient computing environments.
• Maintains IT inventory stores.
• Coordinates with the Office of Information Technology (OIT) for enforcing IT standards, escalating network and shared services issues, and handling changes to the department's IT infrastructure.

Benefits

• Career development and coaching
• Continued education
• Extensive list of development and training possibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees