Senior IT Technical Systems Analyst

Idaho Power Company•Boise, ID

7d•Onsite

About The Position

Idaho Power — located in vibrant Boise, Idaho — is looking for a Senior IT Technical Systems Analyst to join our Information Technology (IT) team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on. With minimal supervision, they work on domain specific solution(s)/application(s) with strong business process and end-to-end technical knowledge. Their primary functions include: * Acting as the main liaison between technologists and stakeholders * Establishing and maintaining relationships with the designated business partners to support strategic objectives * Facilitating solution assessment through analysis, management, communication of requirements, translation and alignment on solutions that meet IT strategy and business objectives * Analyzing and assisting the business with defining and/or designing new business solutions and documenting solution(s) * Being the first line of support for end users * Troubleshooting and issue resolution * Developing and maintaining complex reports and queries * System configuration and prototyping * Understanding of complex technology and applications; has experience with a multitude of business processes and information systems

Requirements

Bachelor’s degree in business, computer science, or related field OR An equivalent combination of education, experience, training, and/or certifications
5 or more years of professional level IT/business experience with a minimum of 3 years of business analyst experience
Knowledge of Business analyst principles, requirements management, business case development, requirements elicitation, communication, analysis, advanced application functionality and process modeling
Knowledge of Adaptive and predictive project management methodologies
Knowledge of Creating technical design specifications
Knowledge of Developing reports, dashboards, and queries
Knowledge of Identifying, troubleshooting, and resolving issues with configuration items and development objects
Skills in Requirements management from planning to execution
Skills in Developing and tracking project requirements
Skills in Verbal and written communication
Skills in Meeting facilitation and negotiation
Skills in Creating and maintaining business relationships
Skills in Problem solving, making sound recommendations and managing stakeholder expectations
Skills in Basic SQL capabilities
Skills in Implementation of ERP systems and/or custom developed solutions
Ability to Use sound judgment and decision making
Ability to Understand table structures
Ability to Gather business requirements, interpret technical specifications and relate them to system functionality
Ability to Facilitate work sessions with stakeholders to design or redesign business processes to meet requirements
Ability to Manage assigned project tasks
Ability to Manage multiple technology projects/initiatives
Ability to Communicate clearly with technical personnel along with all levels of business leadership and project stakeholders
Ability to Prioritize course of action for self and others to ensure that work is managed effectively
Ability to Effectively translate business requirements into design specifications that can be leveraged by a developer to create a solution that meets business objectives
Ability to Proactively identify potential issues before they impact end users
Ability to Respond promptly and professionally to issues identified by end users, assist in identification and implementation of resolution

Nice To Haves

Knowledge of complex technology and applications; has experience with a multitude of business processes and information systems

Responsibilities

Acting as the main liaison between technologists and stakeholders
Establishing and maintaining relationships with the designated business partners to support strategic objectives
Facilitating solution assessment through analysis, management, communication of requirements, translation and alignment on solutions that meet IT strategy and business objectives
Analyzing and assisting the business with defining and/or designing new business solutions and documenting solution(s)
Being the first line of support for end users
Troubleshooting and issue resolution
Developing and maintaining complex reports and queries
System configuration and prototyping
Understanding of complex technology and applications; has experience with a multitude of business processes and information systems
Provide project leadership as needed.
Periodic field work and possible overnight travel.