Senior IT Systems Engineer
About The Position
Tulip, a leader in AI-native frontline operations, is seeking a Senior IT Systems Engineer to join their team in Somerville, MA. This role is crucial for equipping the workforce with connected apps, improving efficiency, and ensuring traceability across operations. Tulip, a spinoff from MIT, is a cloud-native, no-code platform powered by embedded AI, driving digital transformation in industrial environments. The company has received numerous accolades, including recognition as a World Economic Forum Global Innovator and a Deloitte Technology Fast award winner. The ideal candidate is hands-on, service-oriented, and capable of handling both support tickets and strategic projects with equal dedication. They should be adept at identifying root causes, communicating effectively with diverse stakeholders, and managing projects independently. Familiarity with AI and automation tools is essential, along with the ability to balance immediate support needs with long-term strategic initiatives.
Requirements
- 4-6+ years in IT engineering, system administration, and network management.
- Proficiency in macOS, Windows, and Linux.
- Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
- Experience with enterprise device management and endpoint security.
- Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
- Experience with scripting, automation, and AI tools.
- IT security best practices.
Nice To Haves
- High-growth startup experience.
- Infrastructure-as-code experience.
- Cloud platform familiarity (AWS, Azure, or similar).
- Relevant certifications (networking, security, or cloud).
- Compliance experience (SOC2, NIS2, or similar).
- Experience shaping an IT strategy and translating it into a buildable roadmap.
- Experience leading and managing IT projects end to end.
Responsibilities
- Administer and improve identity and access management systems, including Okta authentication policies, device trust, and user lifecycle automation.
- Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
- Manage office Meraki and Palo Alto network infrastructure, including secure wireless, VPN, and hardware, across global offices.
- Implement and maintain security controls to protect the network and connected systems.
- Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
- Build and maintain monitoring and alerting coverage for critical IT systems such as identity, devices, network, and core SaaS.
- Centralize alerting and document runbooks to enable independent triage by any team member.
- Manage automation and infrastructure-as-code, utilizing AI tooling to reduce toil and accelerate delivery.
- Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
- Handle IT support requests, setting a high bar for response quality and identifying systemic improvements from recurring issues.
- Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.
- Lead and maintain the IT roadmap, managing project execution, stakeholder communication, and balancing operational support with strategic priorities.
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- Dog-friendly office
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
