Senior IT Systems Engineer

Tulip Interfaces • Somerville, MA

5d • Hybrid

About The Position

Tulip, a leader in AI-native frontline operations, empowers companies globally with composable, connected apps to enhance work quality, efficiency, and traceability. Our cloud-native, no-code platform, enhanced by embedded AI, drives the digital transformation of industrial settings with human-centric solutions that redefine the Manufacturing Execution System (MES) category. As a spinoff from MIT, Tulip is headquartered in Somerville, MA, with international offices in Germany, Hungary, Singapore, and Israel. Tulip has received accolades such as World Economic Forum Global Innovator, 2024 Deloitte Technology Fast award winner, Energage’s Top Workplaces USA, and Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Requirements

• 4-6+ years in IT engineering, system administration, and network management.
• Proficiency in macOS, Windows, and Linux.
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
• Experience with enterprise device management and endpoint security.
• Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
• Experience with scripting, automation, and AI tools.
• IT security best practices.
• You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built.
• You have experience leading and managing IT projects end to end.

Nice To Haves

• High-growth startup experience.
• Infrastructure-as-code experience.
• Cloud platform familiarity (AWS, Azure, or similar).
• Relevant certifications (networking, security, or cloud).
• Compliance experience (SOC2, NIS2, or similar) is a plus.

Responsibilities

• Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
• Implement and maintain security controls to protect the network and connected systems.
• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
• Centralize alerting and document runbooks so any team member can triage independently.
• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
• Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.
• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.
• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed