Senior IT Systems Administrator

Hood Container Corporation•York, PA

About The Position

The Senior IT Systems Administrator provides hands-on support for production technology services, including manufacturing plants, networks, end-user computing, and service management. The role provides direction to IT System Administrators and Tier 2 support to the Help Desk, while driving continual improvement in availability, performance, and reliability. It supports operational locations in Pennsylvania, New Jersey, and Virginia; analyzes complex technology requirements and challenges; develops solutions with project stakeholders and third parties; and partners with business stakeholders and the application team on strategies that support operational goals. The role is also expected to maintain a high level of customer service and act as a business partner for technology solutions. The administrator troubleshoots and resolves software and connectivity problems, including user access and software component configuration. The role maintains communications with customers and vendors to facilitate integration through EDI technologies, documents projects, and works with the SOP team to create user instructions. It provides the first contact for Amtech-related Help Desk calls, assists with application implementations and end-user process testing, and serves as an initial point of contact for computer and system concerns. The role also supports training material development, participates in in-person meetings to analyze and diagnose hardware or software issues, resolves network interruption issues, and updates, maintains, and monitors computer networks. Work is performed in accordance with corporate service level agreements and established priorities and resource constraints.

Requirements

High school diploma or GED required.
Bachelor’s degree preferred, or five or more years of experience in lieu of a degree.
Three years of IT Help Desk or IT customer support experience.
Prior ERP computer systems, logistics, or manufacturing experience required.
Basic troubleshooting and software support skills.
Eligible to work in the United States without sponsorship.
Valid driver’s license and willingness to drive to multiple locations in Pennsylvania, New Jersey, and Virginia.
Strong written and verbal communication and interpersonal skills for working in a diverse environment.
Ability to manage multiple conflicting priorities with a positive attitude.
Ability to lift 40 pounds and at times climb two to five flights of stairs.
Ability to schedule, manage, and perform tasks within the scope of accountability based on established priorities and resource constraints.
Strong attention to detail and oral communication skills.
Ability to work within corporate service level agreements.

Nice To Haves

Familiarity working in a manufacturing environment.
Understanding of common Help Desk applications and toolsets.
Microsoft Server and Active Directory experience.
Bachelor’s degree.

Responsibilities

Provide hands-on support for production technology services, including manufacturing plants, networks, end-user computing, and service management.
Provide direction to IT System Administrators and Tier 2 support to the Help Desk.
Drive continual improvement in technology availability, performance, and reliability.
Provide direct support to operational locations in Pennsylvania, New Jersey, and Virginia.
Analyze requirements for complex technologies and technical challenges, working with stakeholders and third parties to devise solutions.
Partner with business stakeholders and the application team to develop strategies supporting operational goals and objectives.
Troubleshoot and resolve software and connectivity problems, including user access and software component configuration.
Maintain communication with customers and vendors to facilitate integration using EDI technologies.
Document projects and work with the SOP team to write user instructions.
Administer and support company needs through systems integration and support.
Serve as the first contact for Amtech-related Help Desk calls and the initial contact for computer and system concerns.
Assist with application implementations and test end-user processes using defined guidelines.
Assist management in creating training materials about computer troubleshooting and usage.
Attend in-person meetings with management to discuss, analyze, troubleshoot, and diagnose hardware and software issues.
Resolve network interruption issues and update, maintain, and monitor computer networks.
Work within corporate service level agreements and established priorities and resource constraints.
Remain knowledgeable about evolving computer-industry trends and standards and make recommendations regarding standards and policy.
Communicate with the IT Manager about ongoing and upcoming activities.
Participate in an on-call rotation covering night and weekend issues.
Travel by car to multiple locations in the Northeast, including Pennsylvania, New Jersey, and Virginia.
Maintain customer service consistent with organizational expectations.