Senior IT Systems Administrator

Hood Container Corporation•York Township, PA

3d•$67,000 - $96,000

About The Position

The Senior IT Systems Administrator provides hands-on support for production technology services, including manufacturing plants, networks, end-user computing, and service management. The role provides direction to IT System Administrators, delivers Tier 2 support to the Help Desk, and drives continual improvement to maximize availability, performance, and reliability. It directly supports operational locations in Pennsylvania, New Jersey, and Virginia. The administrator analyzes requirements for complex technologies and technical challenges, working with project stakeholders and third parties to devise effective solutions. The role partners with business stakeholders and the application team to develop strategies that support operational goals and objectives, and maintains a high level of customer service while serving as a business partner for technology solutions. Responsibilities also include troubleshooting software, connectivity, and network issues; supporting ERP, logistics, manufacturing, and Amtech-related systems; facilitating integration with customers and vendors using EDI technologies; documenting projects and working with the SOP team on user instructions; assisting with application implementations, end-user process testing, and training materials; and working to corporate service level agreements. The position participates in an on-call rotation to cover night and weekend issues and requires travel by car to multiple locations in the Northeast.

Requirements

High school diploma or GED required.
Bachelor's degree preferred, or at least 5 years of experience in lieu of a degree.
Three years of IT help desk or IT customer support experience.
Prior ERP computer systems, logistics, or manufacturing experience required.
Basic troubleshooting and software support skills.
Eligibility to work in the United States without sponsorship.
Valid driver's license and willingness to drive to multiple locations in Pennsylvania, New Jersey, and Virginia.
Strong written and verbal interpersonal and communication skills to interact in a diverse environment.
Ability to manage multiple conflicting priorities with a positive attitude.
Ability to lift 40 pounds and at times climb 2–5 flights of stairs.
Ability to participate in an on-call rotation for night and weekend issues.
Strong oral communication skills and attention to detail.

Nice To Haves

Familiarity working in a manufacturing environment.
Understanding of common Help Desk applications and toolsets.
Microsoft Server and Active Directory experience.

Responsibilities

Provide hands-on support for production technology services, including manufacturing plants, networks, end-user computing, and service management.
Provide direction to IT System Administrators and Tier 2 support to the Help Desk.
Drive continual improvement to maximize technology availability, performance, and reliability.
Provide direct support for operational locations in Pennsylvania, New Jersey, and Virginia.
Analyze requirements for complex technologies and technical challenges, working with project stakeholders and third parties to devise solutions.
Partner with business stakeholders and the application team to develop strategies that support operational goals and objectives.
Maintain customer service in line with organizational expectations and serve as a business partner supporting technology solutions.
Troubleshoot and resolve software and connectivity problems, including user access and software component configuration.
Maintain communication with customers and vendors to facilitate integration using EDI technologies.
Document projects and work with the SOP team to write user instructions.
Administer the company's needs through systems integration and support.
Serve as the first contact for Amtech-related help desk calls and as the initial point of contact for computer and system concerns.
Assist with application implementations and test end-user processes using defined guidelines.
Assist management in creating training materials for computer troubleshooting and usage.
Attend in-person meetings with management to discuss, analyze, troubleshoot, and diagnose hardware or software issues.
Resolve network interruption issues and update, maintain, and monitor computer networks.
Work to corporate service level agreements.
Schedule, manage, and perform tasks according to established priorities and resource constraints.
Stay knowledgeable about evolving computer industry trends and standards and make recommendations regarding standards and policy.
Communicate openly and directly with the IT Manager about ongoing and upcoming activities.
Participate in an on-call rotation covering night and weekend issues.