Senior IT Systems Administrator

AgelessRx

3d•$155,000 - $180,000•Remote

About The Position

AgelessRx is seeking a hands-on, highly organized Senior IT Systems Administrator to own the day-to-day operation of its internal technology environment. As a fully remote telehealth company, AgelessRx depends on company devices, cloud-based applications, identity and access systems, and secure technology infrastructure. This role is the primary owner of employee-facing IT operations, including company devices, SaaS applications, account provisioning, onboarding and offboarding, technical support, and IT asset management. The administrator will resolve issues and build scalable, well-documented systems and processes to support the company's growth. The role partners closely with the Senior Security Engineer to ensure IT systems and processes support security, privacy, and compliance requirements. The Senior Security Engineer owns the broader security program and technical security strategy, while the IT Administrator implements and maintains day-to-day administrative controls. The position combines hands-on support and troubleshooting with organization-wide improvements to device management, access, and SaaS administration. Early priorities include completing the OneDrive-to-Google Drive migration, selecting and rolling out mobile device management, establishing centralized IT and SaaS inventories, standardizing employee and contractor lifecycle workflows, and supporting Zendesk administration and integrations as business ownership requires.

Requirements

5–8+ years of progressive experience in corporate IT, IT administration, systems administration, or comparable roles, including substantial independent ownership of business-critical systems.
Demonstrated experience leading complex IT projects or migrations from assessment through implementation, adoption, and documentation.
Advanced hands-on Google Workspace administration and broad SaaS administration experience.
Strong working knowledge of identity and access management, SSO, MFA, privileged access, and employee account lifecycle controls.
Experience selecting, implementing, or significantly improving MDM or endpoint management for a distributed workforce.
Excellent troubleshooting skills across macOS and/or Windows devices, SaaS applications, accounts, and connectivity.
Experience managing hardware procurement, remote deployment, inventory, and recovery.
Ability to automate or streamline repetitive administrative work using platform-native tools, scripting, or integrations.
Independent prioritization, project ownership, sound judgment, clear documentation, and effective communication with nontechnical stakeholders.
Bachelor’s degree in IT, computer science, or a related field, or equivalent relevant professional experience.

Nice To Haves

Experience in healthcare, telehealth, or another regulated environment, including familiarity with HIPAA and PHI-related technology controls.
Experience building or maturing internal IT operations at a growing startup.
Experience migrating Microsoft 365/OneDrive environments to Google Workspace/Drive.
Experience with endpoint security tooling, access reviews, audit evidence, and incident-response coordination.
Experience with Zendesk, technical integrations, enterprise AI administration, and IT vendor management.

Responsibilities

Administer and improve Google Workspace, Anthropic, and other company-wide SaaS platforms, including configuration, permissions, licensing, integrations, and governance.
Maintain authoritative inventories of applications, administrators, licenses, users, vendors, and system owners, and establish IT administration standards.
Lead technical evaluations, vendor coordination, implementation planning, migrations, and change management for systems.
Identify redundant tools, licensing waste, configuration risks, and automation opportunities; recommend solutions with clear trade-offs and costs.
Create technical documentation, runbooks, system ownership records, and repeatable operating procedures.
Own employee and contractor provisioning, access changes, and deprovisioning; establish reliable controls and service expectations.
Administer identity and access configurations, including SSO, MFA, role-based access, groups, privileged accounts, and least-privilege practices.
Lead operational access reviews, investigate exceptions, maintain audit-ready records, and remediate issues with the Senior Security Engineer.
Improve onboarding, offboarding, and role-change workflows through standardization, automation, and cross-functional coordination.
Manage the lifecycle of company laptops and technology, including purchasing, configuration, deployment, shipping, support, inventory, recovery, and replacement.
Select, implement, and administer MDM and endpoint management; define enrollment, configuration, patching, and maintenance standards.
Coordinate implementation of endpoint security controls and remediation requirements with the Senior Security Engineer.
Maintain accurate asset ownership and device compliance records for the distributed workforce.
Serve as the senior escalation point for complex device, operating-system, SaaS, connectivity, and access issues while providing hands-on support.
Design and own an organized IT request process with prioritization, tracking, response expectations, and clear employee communications.
Analyze recurring incidents, address root causes, and build self-service resources and knowledge documentation.
Provide thoughtful, timely support to nontechnical colleagues across a fully remote environment.
Lead internal technology migrations and implementations, including file storage, collaboration platforms, permissions, ownership, and employee adoption.
Oversee operational administration of company-managed data, storage, backup, retention, and recovery processes in coordination with Security and system owners.
Evaluate operational resilience, integrations, vendor dependencies, and process risks, and prioritize improvements based on impact and effort.
Own delivery plans, milestones, stakeholder updates, and documentation for cross-functional IT projects.
Operationalize approved identity, access, endpoint, device, and SaaS security controls with the Senior Security Engineer.
Support audits, evidence collection, access reviews, incident response, and remediation; promptly escalate suspected incidents or inappropriate access.
Help administer controls for company-approved AI tools and emerging technology, including access and configuration requirements.
Support healthcare data protection and HIPAA-related operational requirements without owning the security or compliance program.
Complete the OneDrive-to-Google Drive migration, including departmental files, permissions, ownership, employee transition, and validation.
Lead selection, implementation, and company-wide rollout of MDM, with ongoing device lifecycle and control processes.
Assess the SaaS and IT landscape and establish a centralized application, license, access, and administrator inventory.
Standardize employee and contractor onboarding/offboarding and build a scalable IT service request and documentation system.
Support Zendesk administration and technical integrations, including AI-related integrations, as business ownership requires.