Senior IT Support Specialist - San Francisco

HOK•San Francisco, CA

3d•Onsite

About The Position

HOK is seeking a full-time Senior IT Support Specialist to join their Advanced Technology Group in their San Francisco office. This is a 100% in-office role, Monday-Friday. The position involves hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers. The role provides Tier 2 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm.

Requirements

Bachelor’s degree or equivalent education/experience.
Minimum of 5 years’ experience in IT support.
Experience with electronic helpdesk systems.
Proficiency in Microsoft Office.
Strong organizational skills and attention to detail.
Effective verbal and written communication on technical matters.
Advanced knowledge in PC components.
Intermediate understanding of Microsoft networking protocols.

Nice To Haves

Microsoft and/or Cisco certifications preferred.
Exposure to scripting languages and telecommunications systems.
Familiarity with remote access technologies.

Responsibilities

Monitoring the helpdesk inquiries and resolving software/hardware issues in a timely manner.
Overseeing the daily performance of computer system problems and escalates or corrects issues as necessary.
Verifying the employee equipment is set up correctly including hardware and software installation.
Maintaining and verifying the accuracy of account and inventory records and take remedial action as needed.
Performing intermediate hardware/software repairs and maintaining inventory records.
Diagnosing technology issues through manuals and user interaction.
Referring major issues to vendors or managers.
Training users on hardware/software usage.
Recommending system improvements to supervisors.
Supporting IP phone systems (Tier 2) and mobile/peripheral devices (Tier 2+).
Participating in after-hours and weekend helpdesk support.
Championing sustainable work practices and fostering a green workplace culture.