IT Generalist (San Francisco)

Coder • San Francisco, CA

4d • $121,000 - $164,000 • Hybrid

About The Position

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped. You'll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you. This position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibility.

Requirements

• 2-4 years of experience in IT support or systems administration
• Proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
• Comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
• Have a security-first mindset and understand the importance of access controls and audit trails
• Enjoy solving problems for end users and improving their day-to-day experience with technology
• Experience with or interest in supporting compliance frameworks like SOC 2

Nice To Haves

• Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems

Responsibilities

• Act as the first line of IT support for employees via Slack and our internal ticketing system
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
• Document processes and contribute to internal knowledge bases to improve self-service and transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed