Senior IT Support Specialist - San Francisco

HOK Human Resources • San Francisco, CA

3d • $82,000 - $92,000 • Onsite

About The Position

HOK is seeking a full-time Senior IT Support Specialist to join their Advanced Technology Group in their San Francisco office. This is a 100% in-office role, Monday-Friday, ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers. The role provides Tier 2 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm.

Requirements

• Bachelor’s degree or equivalent education/experience.
• Minimum of 5 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.
• Advanced knowledge in PC components.
• Intermediate understanding of Microsoft networking protocols.

Nice To Haves

• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.

Responsibilities

• Monitoring the helpdesk inquiries and resolving software/hardware issues in a timely manner.
• Overseeing the daily performance of computer system problems and escalates or corrects issues as necessary.
• Verifying the employee equipment is set up correctly including hardware and software installation.
• Maintaining and verifying the accuracy of account and inventory records and take remedial action as needed.
• Performing intermediate hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 2) and mobile/peripheral devices (Tier 2+).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Benefits

• 10 paid holidays (including 2 floating holidays)
• A minimum of 4 weeks of paid time off with a cash out option
• Comprehensive medical, dental, and vision coverage
• Free mental wellness resources
• Life and AD&D coverage
• Short and long-term disability benefits
• 4 weeks of paid parental leave
• Fertility coverage
• Matching contributions to our 401(K) plan
• Financial support and study prep for licensure exams
• CEU credit opportunities
• Mentorship programs
• Paid professional memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree