Senior IT Support Specialist

SmartBiz Bank • Northbrook, IL

1d • $80,000 - $100,000 • Hybrid

About The Position

Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole. The ideal candidate will be inspired to make a large impact and contribute to Smartbiz’ success, all while balancing scrappiness and an eye for opportunities to improve.

Requirements

• 6+ years progressive experience in IT Support in a Mac-centric environment
• Proficient in administration of OKTA workflows/automation & JAMF Pro/Radar
• Deep working knowledge of helpdesk system administration and acumen. JIRA and Confluence preferred
• High competency in cloud-based SaaS tools like Google Workspace, Slack, Ring Central, Bamboo HRIS, & Pagerduty to name a few
• Strong ability to process and retain highly technical information
• Experience with Asset Management, Procurement, and Vendor management tools/methodologies
• Innate customer focus and ability to interact with end users at every level all the way to C-suite
• Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed

Nice To Haves

• JAMF, OKTA & Google certifications
• A/V background
• Incident Management experience
• ITIL background

Responsibilities

• Be a primary contact for technical issues
• Serve as first-line tech support and escalation point for Smartbiz company-wide, along with supporting the technical success of team events in Austin when needed
• Provide advanced support for all internal applications and systems
• Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
• Help drive helpdesk acumen and efficiency within IT and cross-functionally
• Work towards automation on repetitive IT tasks and improve on internal IT systems and processes
• Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach
• Draft and maintain both procedural and technical documentation
• Apply your knowledge of best in class tools and learn constantly about new ones
• Ensure escalated tickets are assigned and handled appropriately - SLA-focused heroes needed!
• Work cross-functionally and be an integral part of the growth of SmartBiz

Benefits

• Mission-driven culture focused on small business banking.
• Competitive compensation and equity participation where applicable.
• Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
• 401(k) retirement plan.
• Flexible vacation policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed