Senior IT Support Specialist

Panelmatic • Houston, TX

3d

About The Position

We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.

Requirements

• 10 plus years of experience in technical or IT support role required
• Demonstrated ability to work independently or within a team to manage projects.
• ITIL certification or familiarity with the ITIL framework required
• Familiarity with cloud-based services and technologies required
• Experience with enterprise business applications and systems required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 25 lbs or more required
• Ability to sit, stand, and walk for four plus hours at a time required
• Alignment with company core values required

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) preferred
• Experience with automation concepts and frameworks preferred

Responsibilities

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Benefits

• Medical
• dental
• vision
• HSA
• term life
• AD&D
• STD
• LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401(k) contributions matched 100% up to 4%
• Scholarships
• educational reimbursement
• paid volunteerism
• paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree