IT Support Specialist - Senior Support

Penn State University • University Park, IL

3d • $54,060 - $78,444 • Hybrid

About The Position

Penn State IT is seeking a motivated and self-driven IT Support Specialist – Senior Support to join the Service Desk team within the Science IT Department in the Eberly College of Science. The team supports the IT needs of approximately 850 faculty and staff, as well as graduate students, in a diverse research and teaching environment. Supported technologies include Windows, Mac, and Linux computers; Android and iOS mobile devices; printers; standard and research-specific peripherals; and web conferencing technologies.

Requirements

• Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• Applicants should explain their interest in the position, describe how their background and experience are relevant, and highlight their customer service skills.

Nice To Haves

• Knowledge of Linux is a plus.

Responsibilities

• Troubleshoot system issues and provide thorough, customer-focused resolutions.
• Assist with short-term projects and help customers with policy compliance.
• Support Windows and Mac operating systems; knowledge of Linux is a plus.
• Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management.
• Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations.
• Take ownership of customer IT problems, understand issues at a technical level, and deliver solutions that provide a positive support experience.
• Balance autonomous work with close collaboration across the Science IT team and other members of the department.
• Pursue stretch opportunities, professional growth, certifications, college-wide transformation efforts, and university-wide IT networking opportunities.

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree