Senior IT Support Specialist

OneOncology • New York, NY

3d • Onsite

About The Position

At New York Cancer & Blood Specialists (NYCBS), we foster an environment where passionate professionals can thrive while making a meaningful impact in patient care. We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices.

Requirements

• 3+ years of IT support experience in a Service Desk or similar environment
• Strong troubleshooting skills for Level 1 and Level 2 technical issues
• Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)
• Experience with Active Directory, email configuration, and remote support tools
• Understanding of computer systems, mobile devices, and office technology
• Experience troubleshooting network printers and scanners
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience using IT Service Management platforms such as ServiceNow
• Valid driver’s license and reliable transportation for travel between office locations
• Ability to lift and move equipment up to 50 lbs.

Nice To Haves

• CompTIA A+ Certification
• Network+ or other IT certifications
• Bachelor’s degree or equivalent experience
• Experience supporting healthcare environments is a plus
• Familiarity with G-Suite products preferred

Responsibilities

• Serve as the first point of contact for technical support requests via phone and self-service ticketing systems
• Provide Level 1 and Level 2 technical support for end users
• Troubleshoot desktop, application, hardware, and network-related issues
• Support Active Directory, password resets, email configuration, and remote access
• Resolve desktop performance and internet connectivity issues
• Install and troubleshoot printers, scanners, and software across multiple locations
• Assist with basic network administration tasks including running and terminating lines
• Deliver white-glove support to executive leadership and VIP users
• Collaborate with vendors and escalate unresolved issues when necessary
• Document incidents, updates, and resolutions within ServiceNow
• Provide guidance and troubleshooting support to junior team members

Benefits

• Competitive compensation based on experience
• Health Insurance available on Day 1
• Dental, Vision, Life Insurance, and Disability coverage
• 401(k) Plan
• Generous PTO and paid holidays
• Opportunity to work in a fast-paced healthcare environment supporting critical operations
• Growth and advancement opportunities within a rapidly expanding organization
• Health Insurance on day 1
• Dental
• Vision
• Life Insurance
• Short- and Long-term disability
• 401k Plan
• generous PTO
• 8 paid holidays (2 floating)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree