Senior IT Specialty Analyst -Epic Ambulatory/HOD

Sentara Hospitals • Virginia Beach, VA

1d • Onsite

About The Position

Responsible for day-to-day support and optimization of Epic software applications, specifically EpicCare Ambulatory. Responsibilities include build, upgrades, and system enhancements. Analyzes business / clinical needs, evaluates software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software.

Requirements

• Bachelor's Degree or 7+ years of relevant experience without a degree.
• 5+ years of experience supporting, optimizing, and maintaining Epic applications, specifically EpicCare Ambulatory, in a healthcare environment with a degree.
• 7+ years of experience supporting, optimizing, and maintaining Epic applications, specifically EpicCare Ambulatory, in a healthcare environment without a degree.
• Experience with Epic application build, upgrades, system enhancements, testing, and release implementation activities.
• Strong understanding of clinical and operational workflows with the ability to analyze business/clinical needs and recommend process improvements.
• Experience with incident management, change management, service requests, and providing on-call support for application-related issues.
• Experience collaborating with cross-functional teams, end-users, and stakeholders to support application integration and workflow optimization.
• EpicCare Ambulatory certification or accreditation is required or other credential(s) which is determined central to the systems or applications supported.
• Other Epic certifications and accreditations to be considered include HOD and Beacon.

Responsibilities

• Day-to-day support and optimization of Epic software applications, specifically EpicCare Ambulatory.
• Build, upgrades, and system enhancements for Epic software applications.
• Analyze business/clinical needs and evaluate software releases/new products.
• Provide recommendations to optimize processes and decrease expenses.
• Perform and document workflow assessments to determine functional requirements.
• Develop system test plans and perform testing of software upgrades and patches.
• Maintain a record of test progress and test results.
• Manage problem, incident, and change management and service requests.
• Provide daily on-call support for application-related issues.
• Collaborate within a cross-functional team and with end-users to achieve application integration.
• Communicate software issues, requirements, upgrades, and enhancements.
• Oversee smaller-sized projects or components of projects.
• Coordinate implementation or project planning around software.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Senior