Senior IT Specialty Analyst/Clinical

Sentara Health•Norfolk, VA
•$110,947 - $163,197•Hybrid

About The Position

The Senior IT Specialty Analyst is responsible for the day-to-day support, maintenance, optimization, and enhancement of Epic applications across Clinical, Revenue Cycle, and Access areas. This role applies advanced application and healthcare workflow knowledge to evaluate business and clinical needs, recommend solutions, and improve system utilization and operational processes. Responsibilities include application build and configuration, upgrades and enhancements, workflow assessments, system testing, troubleshooting, incident and change management, and implementation of software releases. The Senior Analyst works independently with limited supervision, partners with cross-functional teams and end users, and may lead smaller projects or components of larger initiatives. This role may also provide guidance and support to less-experienced team members. Candidates may be considered for current and future Epic opportunities based on their experience, certifications, and alignment with the applicable functional area.

Requirements

  • Bachelor’s degree preferred.
  • 5+ years of relevant experience with a degree.
  • 7+ years of relevant experience without a degree.
  • Epic certification, accreditation, or proficiency in one or more applicable Epic applications required or preferred based on the specific position.
  • Epic data analytics tools are Required: Cogito, Cogito Tools Administration, Caboodle Data Model, Clarity Data Mode, Access Data Mode, Revenue Data Model, Clinical Data Model.
  • Experience with Epic reporting tools, including Reporting Workbench, Radar dashboards, and SlicerDicer self-service reporting.
  • 7+ years of experience with Epic reporting tools.
  • Programming experience with SQL, SSIS, R, Python, or similar tools.
  • Strong sense of responsibility, self-motivation, and self-management.
  • Curious and quick to learn, with strong exploratory analysis skills and pride in the quality of work.
  • Enjoys collaborating with others to find solutions to their questions.
  • Familiarity with clinical terminology or workflows.

Responsibilities

  • Day-to-day support, maintenance, optimization, and enhancement of Epic applications across Clinical, Revenue Cycle, and Access areas.
  • Evaluate business and clinical needs, recommend solutions, and improve system utilization and operational processes.
  • Application build and configuration.
  • Upgrades and enhancements.
  • Workflow assessments.
  • System testing.
  • Troubleshooting.
  • Incident and change management.
  • Implementation of software releases.
  • Work independently with limited supervision.
  • Partner with cross-functional teams and end users.
  • Lead smaller projects or components of larger initiatives.
  • Provide guidance and support to less-experienced team members.

Benefits

  • Market-competitive compensation packages, inclusive of base pay, incentives, and benefits.
  • Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities.
  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down – $10,000
  • Pet Insurance
  • Legal Resources Plan
  • Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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