Senior IT Specialist

Solari•Tempe, AZ

1d•Hybrid

About The Position

Serves as key technical lead for end-user systems supported by the IT Help Desk. Provides support, training, and mentorship to the IT Specialist staff serving as the escalation point for technical issues, user configuration, and application support. Manages end user hardware and software configuration, updates, and deployments. Works with IT Leadership to lead sub-projects, manage audits, and perform other duties as assigned.

Requirements

3-5 years of experience in field, Required
A+, N+, Secuirty+, or equivalent Certification, Required
Ability to prioritize and manage time, handle confidential or sensitive information professionally, act with a sense of urgency, travel to other locations or states periodically.
Ability to act professionally and maintains appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Nice To Haves

Associates Degree in Information Systems or related field, Preferred

Responsibilities

Shares in the responsibilities of the tasks assigned to IT Specialist team members.
Act as Subject Matter Expert and escalation support for IT Specialists and IT Coordinator
Works closely with the Infrastructure team on end user software and hardware platforms, update management, projects and advanced troubleshooting.
Maintains hardware imaging systems and manages imaging, reimaging, and deployment of assets.
Manages MDM systems for mobile devices, including laptops, mobile phones, hotspots, etc.
Maintains site inventory of IT and non-IT assets, working with IT Coordinator and Facilities to facilitate shipping and receiving of user equipment.
Manages ticketing queues and works closely with Service Desk Supervisor to ensure SLAs are met, ticket quality is upheld, and fixes are communicated to the team.
Creates and maintains technical documentation, knowledgebase articles, and Standard Operating Procedures (SOP) for use by IT Specialist Team members and end-users.
Ensure security is integrated into all aspects of IT Specialist and IT Coordinator workflows and procedures.
Conduct blameless root-cause analyses for incidents, document using existing tools and formats, learn from mistakes and outages, deploy actionable monitoring and institute process changes for future prevention.
Maintains network cabling, routing, identification, and performs basic troubleshooting with assistance of network and system administrators.
Provide technical direction and task prioritization to IT Specialist team for daily support duties, including special project management and resource management.
Guides Service Desk team on user-account creation and user management, including onboarding and offboarding of general staff.
Guide and coach junior members of the team to advance their thinking and improve their skill sets using provided tools and resources.
Provides direct support to leadership and executive teams to ensure business operations stability and growth.
Participates in on-call rotation.
Works in partnership with program operations and leadership to improve overall efficacy and team performance by providing coaching, feedback, support, and training to improve individual and team performance and well-being.
Other duties as assigned.

Benefits

Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member