Senior IT Specialist

Polymarket•New York, NY

2d•Onsite

About The Position

Polymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You'll own the helpdesk function end-to-end — from intake to resolution — while serving as the go-to technical resource for the entire office, including executives and senior leadership.

Requirements

5+ years of experience in IT support, helpdesk, or systems administration
Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)
Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN
Proficiency supporting both macOS and Windows environments
Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling
Ability to work independently, self-manage priorities, and take initiative without waiting to be directed
Exceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience

Nice To Haves

Experience supporting trading, fintech, or high-availability business environments
Familiarity with scripting for automation (Bash, PowerShell, Python)
Prior experience as a lead support resource in a lean team

Responsibilities

Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets
Provide white-glove, concierge-level support to executives and senior leadership
Troubleshoot and resolve hardware, software, and network-layer issues — LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures
Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)
Support onboarding and offboarding workflows including device imaging and account setup
Maintain and improve internal IT documentation, runbooks, and knowledge base articles
Manage hardware and software inventory; coordinate procurement and vendor relationships
Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects