Senior IT Specialist

United Imaging North America • Houston, TX

3d • Onsite

About The Position

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Requirements

• An associate degree in Information Technology, Computer Science, Computer Information Systems, or a related field, or an equivalent combination of education is required.
• Minimum 1 year of hands-on IT support experience in a corporate or enterprise environment.
• Experience supporting end users in a Windows-based environment, including desktops, laptops, peripherals, printers, and Microsoft 365 applications.
• Experience with user account administration and enterprise support processes.
• A minimum of 1 years of experience in IT support for laptops and enterprise networks:
• Familiar with basic wired networks, wireless networks, laptops, desktops, network printers and other IT equipment fault diagnosis.
• Familiar with Windows OS and laptops; able to install Windows and set up laptops for employees.
• Familiar with installing and configuring software, email clients (Outlook), VPN software, etc.
• Understand IT information security and ensure compliance with information security requirements.
• Understand the office IT low-voltage construction.
• Ability to apply flexible, logical, and correlation-based thinking to troubleshoot issues, connect relevant symptoms or clues, and identify root causes.
• Fluent in English

Nice To Haves

• Patience, eagerness to learn, and a strong hands-on approach are required.
• Experience supporting IT asset management, service documentation, or knowledge base maintenance.
• Bilingual in English and Mandarin is a plus.
• Microsoft MCITP certification is a plus.
• if knows Chinese mandarin is plus

Responsibilities

• Provide IT Helpdesk & technical support to local users by phone, email or on-site visits.
• Diagnosing and resolving issues related to hardware, software, operating system, network connection, and peripherals (printers, meeting room IT equipment, etc.).
• Distribute IT equipment to employees, introduce software and hardware usage guides, and assist users in installing and configuring working applications such as email and VPN.
• Complex and cannot solved issues need to be escalated to UIH IT teams in timely manner.
• Assist the user department in the procurement, registration, allocation and asset list maintenance of IT assets.
• Be Responsible for the installation and configuration of the laptop operating system and software.
• Use tools or systems to accurately record IT consultations, requirements, issues, and processing details.
• Assist in the preparation of knowledge base documents (Knowledge Base) and frequently asked questions (FAQs).
• Assist the headquarters IT team in local IT construction and optimization

Benefits

• medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree