Senior IT Specialist, Customer Support

Safe Fleet • Houston, TX

22h

About The Position

The Senior IT Specialist, Customer Support (Tier III) is responsible for designing and integrating systems within customer environments, supporting complex software and hardware issues, and ensuring successful implementation of Safe Fleet Video Group solutions. This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams to ensure seamless operation within complex infrastructures.

Requirements

• Bachelor’s degree in Information Technology or equivalent practical experience.
• Minimum of 5 years of experience in a software/hardware support environment.
• Strong proficiency with Linux operating systems (Red Hat, Ubuntu), including command-line usage.
• Experience with Microsoft administration tools, including Active Directory, DNS, and IIS.
• Working knowledge of website administration, IIS, and .NET applications.
• Experience with SQL database administration, including queries, data migration, reporting, and troubleshooting.
• Hands-on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL.
• MCSA (Windows Server) certification or equivalent experience.
• Ability and willingness to travel occasionally.

Nice To Haves

• Experience with PowerShell scripting.
• Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of digital video technologies, including transcoding and redaction.
• Understanding of Layer 2/Layer 3 networking concepts, including VLANs and routing.

Responsibilities

• Install, update, and migrate Safe Fleet software solutions across Microsoft-based workstations/servers and Red Hat Linux systems.
• Perform server updates and migrations, including SQL scripting as required.
• Maintain advanced functional expertise in Safe Fleet Video Group products and technologies.
• Provide Tier III technical support via phone, email, and other communication channels.
• Diagnose, investigate, and resolve complex software and hardware issues.
• Train customer IT personnel on system operations, maintenance, and troubleshooting procedures.
• Deliver end-user training on video recording equipment and video management software.
• Support and execute customer acceptance testing, deployment validation, and system verification activities.
• Participate in research, development, and testing of new features and technologies.
• Create and maintain technical documentation and share knowledge across teams.
• Contribute to team objectives and support additional tasks as required.

Benefits

• Paid vacation time
• Sick/personal days
• Fully paid benefits after 3 months’ probation (Life, Accidental Death & Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior