Senior IT Solution Analyst UCC Collaboration

Xcel Energy • Minneapolis, MN

2d • $84,900 - $120,567 • Hybrid

About The Position

The Senior IT Solution Analyst, UCC Video Collaboration is responsible for supporting, coordinating, and continuously improving enterprise video conferencing, meeting-room, and collaboration solutions. The role provides advanced technical and operational expertise across the lifecycle of collaboration environments, helping ensure that conference rooms, Microsoft Teams Rooms, executive meeting spaces, and large-event collaboration technologies are reliable, secure, standardized, and aligned with business needs.
This role serves as a key liaison among business stakeholders, IT engineering teams, network and security teams, project managers, vendors, and support organizations to translate business collaboration requirements into reliable technology solutions.

Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Five years of related functional experience
• Experience with Project or Product delivery practices, including SDLC, Agile, and Waterfall
• Demonstrated ability to recommend innovative solutions to meet business needs
• Ability to drive continuous improvement through lean and agile practices
• Demonstrated in depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods
• Ability to understand technical, functional, and operational details of respective solutions.
• Strong problem solving, analytical and detail orientation
• Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes.
• In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
• Strong communication skills, effective with varying organizational levels and skill sets
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results

Nice To Haves

• Experience with Microsoft Teams Rooms, Teams administration, or comparable enterprise meeting platforms.
• Experience with enterprise AV technologies such as Crestron, Q-SYS, DSP-based audio systems, cameras, microphones, room-control systems, and conferencing peripherals.
• Understanding of TCP/IP networking, VLANs, DHCP, DNS, firewalls, certificates, and network requirements associated with AV and collaboration devices.
• Experience with large conference rooms, executive spaces, auditoriums, town halls, or high-visibility events.
• Experience working with AV integrators and managed service providers.
• Microsoft, Q-SYS, Crestron, or other applicable collaboration/AV certifications.
• Experience creating technical standards, SOPs, KBAs, diagrams, and operational documentation.
• Experience with Agile/Scrum methods, work-management tools, and continuous-improvement practices.
• Familiarity with automation, telemetry, analytics, and proactive monitoring of collaboration technology.

Responsibilities

• Support the design, deployment, lifecycle management, and ongoing operation of enterprise video collaboration environments.
• Provide advanced support for Microsoft Teams Rooms, conference rooms, collaboration spaces, audiovisual systems, room scheduling technologies, cameras, microphones, speakers, DSPs, control systems, and related network-connected AV equipment.
• Diagnose complex room and conferencing issues involving AV hardware, software, networking, security, identity, and collaboration platforms.
• Validate audio, video, room-join experience, and room scheduling functionality following changes to conference-room technology, consistent with current EUS change verification practices.
• Support the Video Collaboration Experience service from intake through implementation and operational handoff.
• Gather business and technical requirements for new or modified collaboration spaces.
• Help evaluate, prioritize, and deliver conference-room and collaboration technology enhancements.
• Coordinate work across internal engineering teams, facilities, vendors, project teams, and business stakeholders.
• Ensure conference rooms and collaboration technologies are implemented consistently and meet defined business requirements.
• Provide technical coordination and support for high-profile meetings, leadership events, and complex collaboration scenarios.
• Partner with executive support and Corporate Communications as appropriate for board meetings, QBRs, earnings calls, and other high-visibility events.
• Conduct pre-event validation and coordinate equipment, room readiness, and technical resources.
• Provide technical support for presenters, content sharing, microphones, cameras, audio, and video during critical meetings.
• Serve as an escalation resource for complex video collaboration incidents that cannot be resolved through frontline support.
• Troubleshoot issues spanning AV devices, Microsoft Teams Rooms, network connectivity, firewall/security requirements, room peripherals, control systems, and vendor integrations.
• Perform root-cause analysis and identify opportunities to eliminate recurring failures.
• Coordinate cross-functional troubleshooting with Network, Security, Microsoft 365, Facilities, vendors, and other technical teams.
• Document technical findings and translate recurring issues into improvements to standards, configurations, monitoring, or support processes.
• Participate in new construction, remodel, technology refresh, lifecycle, and collaboration modernization initiatives.
• Translate stakeholder requirements into technical requirements and implementation plans.
• Coordinate vendors and technical teams during installation, testing, acceptance, and production turnover.
• Identify technical dependencies and risks involving networking, security, infrastructure, facilities, and collaboration platforms.
• Verify completed implementations meet functional and operational requirements before service handoff.
• Develop and maintain technical documentation, standards, operational procedures, support documentation, and knowledge articles.
• Identify opportunities to standardize room designs, configurations, support models, and deployment processes.
• Maintain appropriate lifecycle and configuration information for collaboration environments.
• Identify opportunities to automate monitoring, maintenance, software/firmware management, reporting, and repetitive operational activities.
• Share technical knowledge with peers and support teams and help improve Tier 2-to-Tier 3 escalation effectiveness.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior