Senior IT&S Technician - Eastern Region

Northwell•Melville, NY

7h•$58,540 - $92,650•Onsite

About The Position

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.
Must have a valid driver's license and reliable personal vehicle for site-to-site travel
Strong troubleshooting skills across both software and hardware
Strong time management skills – ability to prioritize and manage a multi-site schedule efficiently
Self-starter mentality – proactive, resourceful, and comfortable working autonomously in the field
Customer service orientation – professional demeanor with a commitment to delivering excellent end-user support
Ability to work independently in the field with minimal supervision

Nice To Haves

5+ years of experience in desktop/hardware support or field engineering
Healthcare IT experience – background supporting clinical or hospital environments
Epic EHR experience – hands-on familiarity with Epic systems and workflows
Proficiency with Google Cloud Platform (GCP) and Microsoft Suite
Experience supporting Lenovo, HP Printers, Dell and Apple hardware
Relevant certifications (CompTIA A+, Network+, or similar)
Familiarity with ITIL frameworks or ticketing systems (e.g., ServiceNow)

Responsibilities

Installs, configures, and tests client workstations and related hardware and software.
Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
Collaborates with lead technicians and supports service line operation initiatives and program development.
Assists with the implementation of IT strategies.
Maintains current knowledge of system(s) information, changes, updates and emerging technologies.
Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
Provides hands-on support and training to end users.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.