Senior Director of Branch Services (Eastern Region)

Johnstone Supply - The Founders Group•Salt Lake City, UT

7d•Onsite

About The Position

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable! This role will lead organizational activities with expertise and vision. Oversee the company's daily operations, ensuring efficiency and driving sustainable growth of our branches in California, Idaho, Washington and Utah. Development of operational policies, streamlining processes, and fostering a culture of high performance and continuous improvement.

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred
Minimum of 10 years of experience in operations management, with at least five years in a senior management role
Proven track record of managing complex budgets and delivering operational improvements to drive business growth
Strong understanding of industry standards and regulations relevant to the organization's field
Demonstrated leadership skills with the ability to motivate and manage teams effectively
Exceptional organizational and multitasking skills
Excellent communication and interpersonal abilities, with experience in negotiating with key stakeholders, vendors, and clients
Deep knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM)
Proficiency in project management methodologies and software
Experience in developing and implementing operational policies and procedures to ensure efficiency and compliance
Familiarity with supply chain management, logistics, and inventory control practices
Ability to work collaboratively with other departments to align operations with overall business strategy
Strong problem-solving skills and the ability to think strategically and analytically
Commitment to maintaining a safe and healthy work environment
Willingness to stay abreast of technological advancements and industry innovations
Flexibility to adapt to changing market conditions and business

Nice To Haves

Master's degree preferred

Responsibilities

Oversee and support daily operations across various departments such as stores, warehouses, shipping, and receiving.
Develop and implement business strategies, plans, and procedures to promote company growth and efficiency.
Set comprehensive goals for performance and growth and establish policies that promote company culture and vision.
Lead employees to encourage maximum performance and dedication by establishing a positive and motivational work environment.
Evaluate performance by analyzing and interpreting data and metrics against business targets.
Write and submit reports to the executive team on all matters of importance regarding operational activities.
Oversee the safety program, execution of safety actions, and safety training calendar.
Manage relationships with partners, vendors, and other stakeholders.
Ensure that the company runs legally and conforms to established regulations.
Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
Anticipate and track operational and tactical risks and provide strategic solutions.
Manage budget and forecast to ensure the sustainability of the company.
Promote a high-performance, continuous improvement culture that values learning and a commitment to quality.
Mentor and develop staff.