Senior IT&S Technician

Northwell•New York, NY

5d•$58,540 - $92,650

About The Position

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.

Nice To Haves

AV Operations
Live Event Production
Video Conferencing
Microsoft Teams
Zoom
Livestreaming
Audio/Video Systems
Collaboration Technologies
Technical Support
Hybrid Events
PC Support
Preventative Maintenance

Responsibilities

Lead and support audiovisual operations for live events, webinars, meetings, broadcasts, and hybrid collaboration environments
Install, configure, maintain, and troubleshoot AV systems, including audio, video, camera, and streaming technologies
Provide technical support for Zoom, Microsoft Teams, and other collaboration platforms, ensuring a seamless user experience
Manage livestreaming and production workflows for internal and external events, maintaining high-quality audio and video standards
Collaborate with cross functional teams and vendors to deliver successful events, technology projects, and operational improvements
Perform PC hardware/software support, system diagnostics, documentation, and preventive maintenance of AV infrastructure.
Train and mentor users and support staff on AV equipment, collaboration tools, and best practices
Installs, configures, and tests client workstations and related hardware and software.
Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
Collaborates with lead technicians and supports service line operation initiatives and program development.
Assists with the implementation of IT strategies.
Maintains current knowledge of system(s) information, changes, updates and emerging technologies.
Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
Provides hands-on support and training to end users.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.