Senior IT&S Technician - Executive Technology

Northwell•New York, NY

4d•$58,540 - $92,650•Onsite

About The Position

Provide white-glove desktop and endpoint support to senior executives and leadership at the 59th Street office. The Senior Technician serves as the primary on-site technology resource, delivering high-touch, reliable support while maintaining a professional executive-ready presence. This role is primarily focused on desktop and device support, with a working knowledge of AV and collaboration tools to assist with executive meeting environments.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.
Proficiency troubleshooting hardware, software, and connectivity issues across Windows 11 and macOS.
Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and enterprise endpoint management tools.
Experience with MDM platforms such as Microsoft Intune or VMware Workspace ONE, Jamf Cloud.
Familiarity with video conferencing platforms (Teams, Zoom) and conference room AV setups.
Experience using an ITSM platform such as ServiceNow.
Strong customer service orientation with a polished, executive-ready presence and excellent communication skills.

Nice To Haves

Prior executive or VIP support experience preferred.
CompTIA A+ or equivalent certification.

Responsibilities

Deliver hands-on, white-glove technology support for executives across Windows and macOS platforms, including hardware, software, and connectivity troubleshooting.
Manage end-to-end device lifecycle: provisioning, imaging, deployment, and retirement of executive endpoints.
Perform endpoint management tasks including patching, compliance monitoring, and software deployment via enterprise tools (e.g., Microsoft Intune).
Support executive mobile devices (iOS/Android), peripherals, and accessories.
Maintain accurate asset records, documentation, and support procedures for executive technology environments.
Provide first-level support for executive conference rooms and huddle spaces, including video conferencing setup and troubleshooting (Microsoft Teams, Zoom).
Conduct pre-meeting room checks to ensure all technology is functional ahead of high-priority meetings.
Escalate complex room system issues to the Enterprise Collaboration team as needed.
Operate within established SLAs, ticketing standards, and service protocols while maintaining thorough ticket documentation.
Maintain a calm, professional, and solutions-focused approach in high-pressure, executive-facing situations.
Collaborate with the broader Executive Technology team and participate in knowledge-sharing and process improvement efforts.