Information Technology (IT) Technician

A-Core Concrete Specialists•Murray, UT

2d•Hybrid

About The Position

A-Core: Concrete Specialists is a growing company of people who make efforts to do their very best every day. We have been hiring and developing many of the concrete industry's most highly skilled and safety conscious individuals for almost 50 years. A-Core was founded from one man's desire to make enough money to feed his family. It has now grown to 13 offices in 9 states with over 300 employees and growing. We are seeking an experienced Information Technology (IT) Technician with good problem-solving ability. The IT Technician will serve as a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems. The IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. They will also be required to support the business by coordinating the delivery of IT services, policies and initiatives, ensuring IT policies and processes support the company’s strategic objectives and are in compliance with all regulatory requirements. This position reports directly to the head of IT & Security.

Requirements

2-3 years of practical experience
Strong oral, written, and interpersonal communication
Excellent organizational, categorization, and prioritization
Active listening to customers’ needs, understanding problems and implementing solutions
Resourceful and able to execute tasks with minimal supervision
Ability to work on several projects at once and manage competing priorities
High tolerance for pressure generated from problem situations
Strong critical thinking and problem solving
Work with IT leadership to achieve business and division goals
Strong knowledge of MS Windows and Office 365
Able to travel within the US with short notice

Nice To Haves

Minimum associate’s degree
Cloud-based file management solutions (Egnyte) & backup solutions (Acronis)
Microsoft Azure, NinjaOne Remote Management, iOS and Android systems
Networking (TCP/IP, VPN, DNS, WiFi, etc.), SonicWall firewalls, computer security, and local security systems.
VoIP, preferably Crexendo
Mobile Device Management (MDM), preferably JAMF
Databases, preferably SQL
Certifications preferred such as A+, Network+, and Security+

Responsibilities

Support all offices, both local and remote, throughout the company
Set up and maintain computers, laptops, mobile devices, and necessary peripheral devices
Work with servers, active directory, and virtual networks in Microsoft Azure
Set up/remove user accounts on systems (network, email, phone, security, etc.)
Install and configure appropriate software and functions according to specifications
Assist in maintaining local networks in ways that optimize performance
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain software and firmware patches, updates, and fixes used on all devices (server, desktop, tablet, phone) including OS, anti-virus, and malware protection
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages, expirations, scheduled updates, and place orders
Maintain 24x7 availability to address critical business and/or IT situations
Evaluate new technologies and develop recommendations in support of a forward-looking IT strategy
Recommend, plan, and implement infrastructure and application enhancements
Ability to quickly learn and adapt to new technologies and systems
Manage IT inventory across the company