IT Helpdesk Technician (Information Technology)
About The Position
Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees’ development and growth within the company.
Requirements
- Excellent customer service skills with the ability to communicate effectively.
- Attention to detail and the ability to accurately document technical issues.
- Great with computers, tech savvy with a high aptitude for learning technology.
- Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
- Understands the fundamentals of troubleshooting skills with a desire for continual learning.
- Associate’s degree required; Bachelor’s Degree preferred.
- 1-2 years’ experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
Responsibilities
- Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
- Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system.
- Maintain company asset records using the mobile device management platform.
- Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms.
- Create and maintain process and knowledge-based articles.
- Configure and troubleshoot Windows, IOS and Android devices.
- Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays.
- Perform data entry or other tasks to support our IT Department Management Team.
- Participate in on-call rotation.
- Must be available for occasional night and weekend work as needed.
Benefits
- medical
- dental
- vision
- retirement plans
- generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
